Customer Experience Specialist (Government) - JL

Customer Experience Specialist (Government)

Singapore | 6-Month Contract | Central (Balestier/Novena/Toa Payoh | Government Sector |

About the Role

Looking for a meaningful role where your work supports professional registration processes and national-level ceremonial events?

My client is seeking a Customer Experience Officer to support enquiries management, event coordination, and administrative operations related to professional pledge ceremonies and stakeholder communications. This role offers exposure to high-volume communication handling, event planning, and regulatory support functions in a structured public sector environment.

What You Will Be Doing

Enquiries and Mailbox Management

• Triage and manage 8 official mailboxes via a Feedback Management System
• Respond to enquiries from professionals and members of the public
• Handle queries related to registration, ceremonies, and general information in a timely and professional manner

Pledge Ceremony Support (Multiple Events)

• Respond to email enquiries related to ceremonies
• Draft formal invitations for professionals and VIP guests
• Support administrative and logistical preparation for events
• Assist in sourcing and coordinating vendors
• Provide on-site support during event days, if required
• Prepare personalised certificates for attendees
• Update attendance records in the registration system after events

Publications and Communications Support

• Review draft circulars, notices, and publications
• Support dissemination of official communications to stakeholders

Administrative Support

• Assist in procurement documentation for event management and design services
• Support corporate administrative tasks such as e-greeting cards
• Perform other duties as assigned by supervisor

Requirements

• Bachelor's Degree in any discipline.
• Strong written and verbal communication skills
• High attention to detail and good organisational skills
• Able to manage multiple inboxes and deadlines effectively
• Proficient in Microsoft Office (Word, Excel, Outlook)
• Able to work independently and as part of a team in a fast-paced environment
• Prior administrative or events experience is an advantage

Why Join Us

• Exposure to national-level events and professional regulatory processes
• Hands-on experience in communications, coordination, and event management
• Opportunity to develop strong administrative and stakeholder engagement skills
• Meaningful work supporting public service functions

Only shortlisted candidates will be notified.