VodafoneThree - Field Specialist

Location: Field BasedSalary: Excellent basic salary plus commission and Vodafone benefitsWorking hours: Full time 37.5 hours per week – Monday to FridaySecurity Clearance: This position requires the ability & willingness to undergo and obtain a Secure Vetting (SC) clearance.Who We AreWe’re here to build a network the UK can count on – one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online – we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future’s being built – today.We’re creating more than the UK’s best network. We’re helping close the digital divide, empower communities and drive meaningful progress.We believe that everyone should feel they belong. Whoever you are and whatever your story, there’s space for you here. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves.You’ll join a team that genuinely cares – about each other, about our customers, and about the future we’re building. From day one, you’ll be welcomed, valued and encouraged to bring your whole self to work.Why VodafoneThreeJoin us and you’ll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last.We’re not just expanding connectivity; we’re reimagining what a connected nation looks like. With 11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country.You’ll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you’ll be helping to build a future that works better for everyone.We move at pace, because what we’re building matters – and we’re learning as we go. We’re proud of the progress we’ve made, but we’re just getting started.Join our UK Networks team, where we’re continually building and enhancing our network, connecting millions of people and businesses across the country. Be part of the team that makes it all happen – simplifying, automating, and bringing better connectivity than ever before, with giga-fast speed, to our customers.What you’ll doWe recognise that the only way we can deliver on our promises is with talented people and this is why our people form a crucial part of the wider Field Strategy.You will play an integral part of the Vodafone Field Engineering team, performing installation and maintenance activities in support of the fixed and mobile networks as well as Vodafone business solutions.  Adherence to quality and H&S standards as well as achieving agreed performance targets is essential to this roleRooftop based working including the use of ladders up to 3 metres is essential and the role holder will be expected to undertake regular health assessments to ensure that all physical aspects of the role may be carried out safelyThe Field Engineering role is a physical one, with the need for manual lifting, climbing stairs, walking and being on your feet for large parts of the day, working in both inside and outside environmentsThe candidate will be expected to participate in a 24/7 callout rota and / or shift pattern as and when required in alignment with the working hours of the Operating Unit you are assigned toIn conjunction with the FSM, you are responsible for the advice, guidance and adherence of H&S and Quality policies within the team.The role will also involve supporting and developing first line Field Services colleagues via remote advice, on-the-job, ad hoc or formal trainingMain responsibilities:Install, commission and maintain the Vodafone network, products and services to agreed Vodafone standards and service levels without compromising safe working practices Follow our VodafoneThree HSE Absolute Rules, without exceptionCommunicate with internal and external customers in a professional and timely manner Identify opportunities for continuous improvement and challenge existing processes and procedures in order to deliver operational excellence for our customers  Take a lead role in new product build ensuring knowledge gained and lessons learned are cascaded to colleaguesLocate and fix complex faults at Network and customer sitesPerform quality audits at all engineering levels Coach and mentor colleagues to ensure technical standards are met and maintained Escalation point for technical issues within the teamAssist in providing technical approval/rejection for non-standard customer solution proposalsProduce local Work Instructions /development of training plansDeputise for the FSM as required.Take a key role in Technical Forums with other areas of VodafoneMaintain, assess and update skillsets on WFMSEnsure that colleagues within the team are kept up-to-date with evolving technologyWho you areFormal telecoms/electronic qualification or equivalent experience gained through previous roles. Advanced knowledge and experience of supporting complex fault diagnosis and rectification as well as Provisioning activities on relevant telecoms technologies:Multi-vendor CPE including Cisco, Juniper and ADVA Core transmission technologies including DWDM and Ethernet Mobile networking technologies 3G/4G/5G and associated equipment Microwave Radio Switch and Field DC power systems Fibre and copper cabling and terminationExperience of working with a range of telecoms test equipmentKnowledge of company ISO accreditations Experience developing / delivering formal training coursesExcellent communication and presentation skills (written and verbal) with an ability to present technical information In an engaging and informative mannerAdvanced evaluation, analytical and problem-solving skillsAbility to encourage and support with the growth of talent from within the local teamAbility to work both in a team and on your own efficiently and effectively Ability to work in a focused manner under pressure to meet tight deadlines Ability to manage own workload to best meet the demands of the business Adaptability and the ability to learn new skills quickly PC skills (IT Literacy) Valid / full UK / EU driving license (Category B) Excellent customer-facing skills Ability to achieve and maintain SC clearance statusDesirable:HND or Degree in an appropriate technical subject or relevant industry experience IP & Data accreditations – e.g. Cisco CCNA / CCNPWireless Network design and deploymentLAN/WIFI and peripheral equipment’sUnified communications solutionsWorried that you don’t meet all the desired criteria exactly?We know that everyone is unique, with multiple aspects to their identity and different experiences behind them. We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.What we offerWe care about our people’s success by offering great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning tools and top-notch parental leave policies.Need to KnowWe are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website () for guidance.We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine-tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements.During the interview, we want you to rely on your own knowledge and skills to show us who you really are—your personality, creativity, and abilities. Above all, we’re looking for authenticity and can’t wait to get to know the real you.#VodafoneThree#LI-Remote