Head of IT

Head of IT | Senior System Administrator | Infrastructure, Networks & End-User Support | Linux & Microsoft | Azure | 3rd Line

Please read the following job description thoroughly to ensure you are the right fit for this role before applying.
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Location: Cheltenham, Gloucestershire (Onsite)
Package: £45,000 - £50,000 + Meaningful Bonus + Benefits
Eligibility: Must be able to obtain and maintain UK Government SC clearance - ILR or British Passport
Must Have: Heavy 3rd Line Support | No Sponsorship

?? Please only apply if you have commercial experience with all of the following ??
Managing internal IT systems across desktop, server, network and cloud environments
Administering both Linux and Microsoft operating systems
Using network and systems management tools
Implementing and maintaining strong security controls across an IT estate
Installing, configuring and troubleshooting hardware, operating systems, networks and applications
Producing clear, accurate technical documentation and procedures
Required Tech Stack
Must-have hands-on experience with the following:
Microsoft Azure & Azure Active Directory / Entra ID (3rd line support level - essential)
Microsoft 365 & Intune (MDM)
Windows Server & Linux (Debian/Ubuntu/RHEL or similar)
Active Directory & Group Policy
Firewall & network security technologies (e.g. Fortinet, Cisco, Palo Alto or similar)
VPN and remote access solutions
Ticketing and ITSM platforms (e.g. ServiceNow, Jira, Freshdesk or similar)
Virtualisation (e.g. VMware, Hyper-V)
The Role
This is a hands-on System Administrator position in a well-established technical organisation that values innovation, quality and team culture. You'll own internal IT operations end-to-end in an onsite environment, managing infrastructure and security while supporting both internal staff and client-facing technical remediation work.
Must-Haves
Experience managing internal IT systems (end-user, server, network and cloud)
Hands-on administration of Linux and Microsoft environments
Knowledge of network security and firewall technologies
Experience with ticketing systems and knowledge-base tools
Experience with MDM platforms
Ability to install, configure and troubleshoot hardware and software
Excellent communication skills and proactive, service-focused approach
What You'll Be Doing
Manage and support internal IT systems, monitor health/stability, respond to alerts
Implement security controls and maintain compliance with internal standards
Assist clients in implementing technical fixes following assessments
Produce documentation, procedures and supporting materials
Support colleagues with day-to-day IT requirements
Contribute to continuous improvement initiatives
Hands-On Experience With
Office, xwzovoh desktop, server and network administration
Linux and Microsoft operating systems
Infrastructure-as-a-service cloud platforms
Network security and firewall technologies
VPN / remote access solutions
Ticketing and knowledge-base systems
Mobile device management tooling
Hardware, operating system and network configuration
Bonus Experience
Exposure to delivering technical remediation for clients
Experience with ISO-aligned processes (e.g. ISO27001)
Microsoft desktop or cloud certifications
Experience supporting or mentoring junior team members
Important Notes
This is a fully onsite role in Cheltenham
Candidates must be eligible for and capable of holding UK Government Security Clearance (SC)
A hands-on role with active ownership of internal IT systems
If you match the above criteria and would like a confidential discussion about the role, please get in touch.