E-Commerce Executive

E-commerce Executive

Cannock

£30,000 plus bonus

My well-established Cannock based client is recruiting for an E-Commerce Executive to join its busy team. The role supports the smooth day-to-day running of the e-commerce channel by maintaining systems, assisting with incoming customer and order administration, and enabling the e-commerce Account Manager to focus on account growth and strategic priorities.

Key Responsibilities

* Provide administrative support to the e-commerce function, including managing customer enquiries, and maintaining accurate customer records via CRM system and producing daily reports.

* Assist with the coordination and processing of e-commerce orders, ensuring timely handling and a high standard of customer service.

* Support the Ecommerce Account Manager with quotations by providing excellent customer communication.

* Maintain accurate product listings, pricing, and stock information across e-commerce platforms.

* Monitor order and sales data, identifying inconsistencies, errors, or opportunities for process improvement.

* Help ensure pricing accuracy and support basic margin tracking by flagging discrepancies or concerns.

* Support the upkeep and organisation of customer and sales data to ensure consistency across systems.

* Assist in improving administrative processes across the end-to-end e-commerce journey, from enquiry through to fulfilment.

* Liaise with internal departments such as purchasing, marketing, and customer service to ensure the smooth processing of orders and resolution of queries.

* Provide day to day administrative support to the e-commerce Manager

Essential Skills and Experience

* Previous experience in a Sales / Sales administration or support role

* Professional and confident telephone manner

* High level IT Skills

* Ability to deal with a high-volume product base

* Organised with an eye for details

* Able to work in a faced paced and targeted environment

To apply for this role please contact Sarah Dyehouse at Anderson Scott