Sales Support Coordinator

Sales Support Coordinator Edinburgh – hybrid working available after probation £28,000 - £35,000 (plus annual profit share bonus) Mon - Fri, 9am - 5pm Overview: Our well-established client is a key player in their field. Even with their substantial growth over the years they have retained their culture and ethos of a friendly and professional family business. They are looking for a Sales Support Coordinator to join their team providing administrative support to the regional teams in the management of customer and supplier orders. Working closely with suppliers & customers to build strong working relationships. Duties for the Sales Support Coordinator will involve: * Responding to incoming customer sales enquiries and general enquiries - via telephone / email * Providing pricing, product availability, order updates and samples as requested. * Process customer and supplier purchase orders * Coordinate delivery of materials * To manage the open orders / deliveries * To liaise with supplier and logistics partners * Reporting to the sales team / business * To attend on an ad-hoc basis customer and supplier visits * Handle invoice queries and credit requests * To provide back up and support to other sales support coordinators * Working with key contacts at main suppliers to ensure order book is up to date * Coordinating hospitality, travel and accommodation requirements for regional events and functions * Front of house cover for internal and external office meetings * Update and maintain the customer and supplier database * Any other duty deemed necessary by the management team to assist in Essential Experience for the Sales Support Coordinator - this must be clearly demonstrated on your CV * Previous relevant experience in a similar sales support role i.e order processing, logistics, sales admin, sales support etc * Knowledge and understanding of the sales and purchase process * Good administration, organisation, and time management skills * Well-developed telephone call handling skills * Excellent communication and writing skills * Excellent numeracy skills * Ability to work accurately and quickly with attention to detail * Ability to work under pressure and make correct decisions * Excellent computer skills – Microsoft Office and CRM systems * Managing resources effectively * Team player, excellent interpersonal skills, and the ability to work well with others * Must reside within a commutable distance from the office Further Details: * 35 hour working week, Monday - Friday 9-5 * 25 days holiday plus Bank Holidays with option to purchase further holidays and holidays increasing over time * Annual company bonus scheme Please note that due to a high volume of applications across all our adverts we are only able to respond to those who have been shortlisted. If you haven't had a response within 48 hrs please assume you have been unsuccessful