Customer Service Coordinator

Customer Service Coordinator, Newcastle upon Tyne

Are you passionate about delivering outstanding customer service?

I’m currently supporting a client in their search for a proactive, customer-focused Customer Service Coordinator to join a busy and supportive team in Newcastle. This is a fantastic opportunity for someone who thrives on helping people, solving problems, and delivering exceptional service every day. You'll be the first point of contact for customers, tenants, contractors, and internal teams, ensuring every enquiry is handled professionally, efficiently, and with a customer-first approach.

Key Responsibilities will include:

* Provide first-class customer service via phone, email, and online customer portals.

* Handle and resolve customer enquiries and complaints promptly and professionally.

* Coordinate maintenance requests, repairs, and contractor appointments.

* Keep customers fully informed throughout their customer journey.

* Liaise with internal departments, contractors, letting agents, and external stakeholders.

* Support customers through tenancy-related processes, including move-ins and move-outs.

* Manage insurance claims and compliance documentation.

* Arrange surveys, inspections, and appointments.

* Monitor expenditure and contractor costs within agreed budgets.

* Maintain accurate records and ensure data quality at all times.

* Support the wider team in achieving service standards and business KPIs.

* Deliver a seamless, positive customer experience at every interaction.

Criteria:

* Previous experience delivering excellent customer service in a fast-paced environment.

* Strong communication skills, both written and verbal.

* A confident problem solver with a positive, can-do attitude.

* Excellent organisational skills and the ability to prioritise a busy workload.

* Strong attention to detail and good numerical skills.

* Competent user of Microsoft Office, including Outlook, Word, and Excel.

* Ability to build rapport with a wide range of customers and stakeholders.

If you're organised, customer-centric, and enjoy finding solutions, I’d love to hear from you