Neighbourhood Engagement Officer - Band 5

Job summaryAre you passionate about working with communities and
ensuring local voices shape the future of health and care services? If so, we
have an exciting opportunity for someone who enjoys building partnerships,
engaging diverse communities and turning feedback into positive changeThis role sits at the heart of our Population Health
Improvement Plan and neighbourhood health programme, helping to ensure the
experiences, needs and priorities of local people influence how services are
designed, commissioned and improved. You will work directly with residents,
community groups, voluntary organisations, Healthwatch, primary care and
system partners to strengthen relationships, gather valuable insight and
support meaningful involvement in decisions that affect people's health and
wellbeingAs part of a supportive and ambitious team, you will
contribute to reducing health inequalities, improving outcomes for local
communities and delivering the NHS vision of bringing care closer to home,
focusing on prevention and making better use of digital innovationMain duties of the jobYou will;Support the
planning and delivery of engagement activities across neighbourhoods and
priority health programmes. Organise and
facilitate events, workshops, focus groups and surveys, gather and analyse
community insight, identify emerging themes and inequalities, and help ensure
local feedback influences commissioning and service improvement decisions. Develop reports,
maintain accurate records, support governance processes and promote a strong
"you said, we did" approach to demonstrating the impact of
engagement.We are looking for
a proactive and organised individual with experience working in healthcare,
public sector or a community-focused environment. You will have excellent
communication and relationship-building skills, experience supporting projects
and managing complex information, and the ability to engage confidently with a
wide range of stakeholders. Strong organisational skills, experience
coordinating meetings and events, and the ability to analyse and present
information clearly are essential. And most importantly, you will be
passionate about community engagement, reducing health inequalities and
ensuring local people have a genuine voice in shaping services.If you are motivated by making a real difference and want
to help shape the future of healthcare across Essex, we would love to hear
from youAbout usNHS Essex ICB is a statutory organisation responsible for
the planning and funding of NHS services for around 1.9 million people across
Essex. Our role as an ICB is to bring health and care services together,
improve the health and wellbeing of our population and ensure equitable access
to services and outcome for everyone. The organisations headquarters is Seax
House, Chelmsford, and we operate a hybrid working model (2 office-based days)
that includes working across Essex and from home. Essex ICB currently has
offices in Brentwood, Harlow and Colchester, in addition to the Chelmsford HQ.We are committed to creating an inclusive workplace that
values diversity. We know that different experiences, ideas and perspectives
help create a stronger and more innovative organisation that delivers better
outcomes for patients. We welcome applications from all backgrounds, including
people of all ages, disabilities, sex, gender identity or expression, race or
ethnicity, religion or belief, sexual orientation or personal circumstances.
Our policies ensure all applicants are treated fairly and consistently
throughout the recruitment process, including consideration of reasonable
adjustments for disabled applicants.Please note that the organisation does not hold a
sponsorship licenceDetailsDate posted18 September 2026Pay schemeAgenda for changeBandBand 5Salary
32,073 to 39,043 a year
ContractPermanentWorking pattern

Full-time

Reference numberD9708-MSE567Job locationsSeax HouseVictoria Road SouthChelmsfordEssexCM1 1QHUnited KingdomJob descriptionJob responsibilitiesROLE PURPOSE
/ SUMMARYThe Essex Integrated Care Board (ICB) is a new organisation formed
through the consolidation of three ICB areas in response to the NHSs ambition
to deliver a more streamlined, strategic and cost-effective model of health
commissioning. The ICB will oversee the commissioning of care for the
approximately 2 million people who live in Essex. Operating within a reduced running cost
envelope and aligned to the new requirements of ICBs in England, the ICB will
focus on improving population health outcomes, health equity and smarter
resource allocation.The Neighbourhood Engagement Officer
will support delivery of the NHS Essex Population Health Improvement Plan
(PHIP) by ensuring the experiences, needs and priorities of local
people and communities inform the design, commissioning and improvement of
health services.Working
across defined neighbourhoods, the post holder will build and maintain
relationships with residents, community groups, Healthwatch, VCSE
organisations, primary care and other local partners, with a particular focus
on communities experiencing poorer health outcomes, deprivation or barriers to
accessing services.The
role will provide practical engagement support to PHIP priority
programmes, including Neighbourhood Health, alongside other
transformation priorities including community services, planned care, mental
health and neurodiversity, urgent care and complex care.The
post holder will support the capture of local insight, help identify emerging
themes and inequalities, and translate what communities are telling us into clear, evidence-based
recommendations for programme and commissioning teams. They
will help demonstrate how insight has influenced decisions, service design and
improvement.The
role will ensure engagement is undertaken early enough to influence decisions
and is proportionate to the programme or service change.In
doing so, the post holder will contribute directly to delivery of the PHIP and
the three shifts set out in the NHS 10-Year Health Plan: hospital to community, treatment to
prevention and analogue to digital, while supporting NHS
Essex's ambition to reduce health inequalities and improve outcomes for its
population.KEY
DUTIES AND RESPONSIBILITIESPolicy
and service developmentSupport delivery of engagement
requirements across agreed NHS Essex PHIP priority programmes, ensuring patient
and community insight is embedded within programme planning, service redesign
and commissioning.Work with PHIP programme leads to
identify where engagement, co-production and community insight can add greatest
value and develop proportionate approaches to involvement. Support engagement relating to
priority neighbourhood health programmes, alongside other PHIP priorities as
required.Ensure engagement activity
considers the PHIP life-course ambitions Start Well, Live Well, Feel Well,
Age Well, Die Well and Respond Well and the cross-cutting ambition to
reduce health inequalities.Identify opportunities for
communities to influence services before key commissioning and programme
decisions are made, rather than relying solely on retrospective feedback.Support
programme teams and wider organisation to demonstrate "you said, we
did", providing evidence of how community insight has influenced
decisions and service improvements.Strategy
and analysisCollect,
record and summarise feedback and insights from engagement activities to inform
planning and service development.Support
analysis of engagement outcomes to identify emerging issues, themes and
opportunities for improvement.Maintain
accurate records of participation, ensuring data and insight are shared with
relevant teams.Helps
present insights and reports, drawing on complex data, that can be used to
inform decision making and deliveryUse
of data and insight to contribute to reporting, including performance
management, financial and quality reporting against agreed contractual or
project deliverablesWork
with colleagues to ensure engagement outcomes inform ongoing neighbourhood
priorities.Track where
recommendations have been considered, accepted or acted upon and contribute
evidence demonstrating the impact of engagement on PHIP delivery.Identify
emerging issues and escalate significant themes, risks or inequalities through
appropriate programme and ICB governance arrangements.Planning
and organisationPlan
and support delivery of engagement events, focus groups, surveys and workshops
within defined neighbourhoods.Support
development and delivery of project plans relating to Neighbourhood Engagement
Officer, helping develop effective arrangements to support governance, risk
management, escalations and reporting Support
coordination of meetings and events to support delivery of project plansCapturing
effective minutes, actions and decisions from meetings and eventsManage
competing priorities, prioritizing own resources to effectively deliver agreed
tasks or projectsMaintain
an event calendar and ensure all activities are recorded and evaluated.Support
preparation of communication materials, newsletters and digital updates.Ensure
activities are well organised, inclusive and aligned to ICB governance
processes.Ensure
accurate reporting and records managementCommunications
and PartnershipsWork
collaboratively, modelling inclusive, respectful and compassionate behavioursSupports
development of high quality written and verbal briefingsBuild and
maintain effective relationships with residents, local community groups and
voluntary sector partners.Act as a point
of contact for community organisations and individuals wishing to engage with
the ICB.Support clear,
two-way communication between neighbourhood health teams and local people.Promote
awareness of the Neighbourhood Health Service and its priorities.Represent
the ICB at community events and partnership meetings.Work
effectively in multi-disciplinary teams to help deliver agreed projects /
manage directorateEffective
management of complex, sensitive and challenging informationFinancial
and resource managementSupporting
monitoring and reporting of expenditure related to engagement activities.Ensure
resources are used efficiently and within approved budgets.Contribute
to procurement and coordination of materials, venues and supplies for community
events.Maintain
accurate financial and administrative records in line with ICB policy.Support
funding applications and evaluation of community grants where appropriate.Supports
procurement of relevant servicesTeam
management and capability buildingSupporting
directorate oversight of workforce reporting, including reporting on key
metricsWork
collaboratively within the neighbourhood health team to support delivery of
community engagement objectives.Participate
in team meetings, supervision and performance reviews.Contribute
to a positive and inclusive team culture that values community voice.Act
in accordance with the ICBs values, promoting respect, diversity and continuous
improvement.Supports
wider understanding of projects across the ICB and systemAble
to influence in order to deliver effectively through othersSupport
the effective transition of relevant functions to new portfolios within or
beyond the ICB to support the new NHS operating model, in line with the
requirements of the Model ICB BlueprintWork
collaboratively with system partners to facilitate transitional arrangementsMaintain
a focus on quality, safety and affordability during transitionSupporting
effective Information Asset Management for the teamOther Use
initiative and work independently as needed to deliver on requirements of the
rolePrimarily
desk-based work that requires use of visual display units, focused
concentration and frequent participation in on-line or in person meetingsAble
to use software required to develop report, including ability to deliver high
quality documents through Microsoft suite (word, power point, excel)Flexibility
and evolving responsibilitiesAs
the ICB continues to evolve, portfolios may be subject to change to reflect the
needs of the organisation, the health and care system and national policy
direction. This may include adjustments
to areas of responsibility or realignment of reporting structures.KEY RELATIONSHIPSInternal:The new Neighbourhood Health
directorate and relevant leads across other teams to establish a matrix working
approach including but not exclusive to;Communications and Engagement teamsPopulation Health, Digital, Finance,
Communications and Strategy teamsQuality, Workforce and Governance
colleaguesExternal:Local residents and community groupsVoluntary, Community and Social Enterprise (VCSE) partnersPrimary Care Networks and GP practicesCommunity and Mental Health providersLocal Authority Public Health and Adult Social Care teamsHealthwatch and other patient engagement forums
Job description
Job responsibilitiesROLE PURPOSE
/ SUMMARYThe Essex Integrated Care Board (ICB) is a new organisation formed
through the consolidation of three ICB areas in response to the NHSs ambition
to deliver a more streamlined, strategic and cost-effective model of health
commissioning. The ICB will oversee the commissioning of care for the
approximately 2 million people who live in Essex. Operating within a reduced running cost
envelope and aligned to the new requirements of ICBs in England, the ICB will
focus on improving population health outcomes, health equity and smarter
resource allocation.The Neighbourhood Engagement Officer
will support delivery of the NHS Essex Population Health Improvement Plan
(PHIP) by ensuring the experiences, needs and priorities of local
people and communities inform the design, commissioning and improvement of
health services.Working
across defined neighbourhoods, the post holder will build and maintain
relationships with residents, community groups, Healthwatch, VCSE
organisations, primary care and other local partners, with a particular focus
on communities experiencing poorer health outcomes, deprivation or barriers to
accessing services.The
role will provide practical engagement support to PHIP priority
programmes, including Neighbourhood Health, alongside other
transformation priorities including community services, planned care, mental
health and neurodiversity, urgent care and complex care.The
post holder will support the capture of local insight, help identify emerging
themes and inequalities, and translate what communities are telling us into clear, evidence-based
recommendations for programme and commissioning teams. They
will help demonstrate how insight has influenced decisions, service design and
improvement.The
role will ensure engagement is undertaken early enough to influence decisions
and is proportionate to the programme or service change.In
doing so, the post holder will contribute directly to delivery of the PHIP and
the three shifts set out in the NHS 10-Year Health Plan: hospital to community, treatment to
prevention and analogue to digital, while supporting NHS
Essex's ambition to reduce health inequalities and improve outcomes for its
population.KEY
DUTIES AND RESPONSIBILITIESPolicy
and service developmentSupport delivery of engagement
requirements across agreed NHS Essex PHIP priority programmes, ensuring patient
and community insight is embedded within programme planning, service redesign
and commissioning.Work with PHIP programme leads to
identify where engagement, co-production and community insight can add greatest
value and develop proportionate approaches to involvement. Support engagement relating to
priority neighbourhood health programmes, alongside other PHIP priorities as
required.Ensure engagement activity
considers the PHIP life-course ambitions Start Well, Live Well, Feel Well,
Age Well, Die Well and Respond Well and the cross-cutting ambition to
reduce health inequalities.Identify opportunities for
communities to influence services before key commissioning and programme
decisions are made, rather than relying solely on retrospective feedback.Support
programme teams and wider organisation to demonstrate "you said, we
did", providing evidence of how community insight has influenced
decisions and service improvements.Strategy
and analysisCollect,
record and summarise feedback and insights from engagement activities to inform
planning and service development.Support
analysis of engagement outcomes to identify emerging issues, themes and
opportunities for improvement.Maintain
accurate records of participation, ensuring data and insight are shared with
relevant teams.Helps
present insights and reports, drawing on complex data, that can be used to
inform decision making and deliveryUse
of data and insight to contribute to reporting, including performance
management, financial and quality reporting against agreed contractual or
project deliverablesWork
with colleagues to ensure engagement outcomes inform ongoing neighbourhood
priorities.Track where
recommendations have been considered, accepted or acted upon and contribute
evidence demonstrating the impact of engagement on PHIP delivery.Identify
emerging issues and escalate significant themes, risks or inequalities through
appropriate programme and ICB governance arrangements.Planning
and organisationPlan
and support delivery of engagement events, focus groups, surveys and workshops
within defined neighbourhoods.Support
development and delivery of project plans relating to Neighbourhood Engagement
Officer, helping develop effective arrangements to support governance, risk
management, escalations and reporting Support
coordination of meetings and events to support delivery of project plansCapturing
effective minutes, actions and decisions from meetings and eventsManage
competing priorities, prioritizing own resources to effectively deliver agreed
tasks or projectsMaintain
an event calendar and ensure all activities are recorded and evaluated.Support
preparation of communication materials, newsletters and digital updates.Ensure
activities are well organised, inclusive and aligned to ICB governance
processes.Ensure
accurate reporting and records managementCommunications
and PartnershipsWork
collaboratively, modelling inclusive, respectful and compassionate behavioursSupports
development of high quality written and verbal briefingsBuild and
maintain effective relationships with residents, local community groups and
voluntary sector partners.Act as a point
of contact for community organisations and individuals wishing to engage with
the ICB.Support clear,
two-way communication between neighbourhood health teams and local people.Promote
awareness of the Neighbourhood Health Service and its priorities.Represent
the ICB at community events and partnership meetings.Work
effectively in multi-disciplinary teams to help deliver agreed projects /
manage directorateEffective
management of complex, sensitive and challenging informationFinancial
and resource managementSupporting
monitoring and reporting of expenditure related to engagement activities.Ensure
resources are used efficiently and within approved budgets.Contribute
to procurement and coordination of materials, venues and supplies for community
events.Maintain
accurate financial and administrative records in line with ICB policy.Support
funding applications and evaluation of community grants where appropriate.Supports
procurement of relevant servicesTeam
management and capability buildingSupporting
directorate oversight of workforce reporting, including reporting on key
metricsWork
collaboratively within the neighbourhood health team to support delivery of
community engagement objectives.Participate
in team meetings, supervision and performance reviews.Contribute
to a positive and inclusive team culture that values community voice.Act
in accordance with the ICBs values, promoting respect, diversity and continuous
improvement.Supports
wider understanding of projects across the ICB and systemAble
to influence in order to deliver effectively through othersSupport
the effective transition of relevant functions to new portfolios within or
beyond the ICB to support the new NHS operating model, in line with the
requirements of the Model ICB BlueprintWork
collaboratively with system partners to facilitate transitional arrangementsMaintain
a focus on quality, safety and affordability during transitionSupporting
effective Information Asset Management for the teamOther Use
initiative and work independently as needed to deliver on requirements of the
rolePrimarily
desk-based work that requires use of visual display units, focused
concentration and frequent participation in on-line or in person meetingsAble
to use software required to develop report, including ability to deliver high
quality documents through Microsoft suite (word, power point, excel)Flexibility
and evolving responsibilitiesAs
the ICB continues to evolve, portfolios may be subject to change to reflect the
needs of the organisation, the health and care system and national policy
direction. This may include adjustments
to areas of responsibility or realignment of reporting structures.KEY RELATIONSHIPSInternal:The new Neighbourhood Health
directorate and relevant leads across other teams to establish a matrix working
approach including but not exclusive to;Communications and Engagement teamsPopulation Health, Digital, Finance,
Communications and Strategy teamsQuality, Workforce and Governance
colleaguesExternal:Local residents and community groupsVoluntary, Community and Social Enterprise (VCSE) partnersPrimary Care Networks and GP practicesCommunity and Mental Health providersLocal Authority Public Health and Adult Social Care teamsHealthwatch and other patient engagement forumsPerson Specification
Strategy & Analysis
EssentialA good understanding of current health and social care national aims and policy, and other determinants that impact on healthcare provisionAble to present information clearly to support decision makingUnderstand the value of evaluation and audit to support improvement
Governance & Assurance
EssentialExperience supporting delivery of projects that require collective decision-making and how to negotiate success in those situations A good understanding effective corporate governance and the route for decision making within the ICB
Personal Attributes and Values
EssentialExcellent interpersonal and communication skillsSelf-motivated, confident and positive attitude, able to adapt to complex and constantly changing environments and prioritise workload within that context Able to work as part of a team and independently Personal commitment to the values of the NHS 10-year Plan, the NHS People Plan, the Nolan Principles, to championing equality, diversity and inclusion within the ICB and the wider health system
Qualifications
EssentialEducated to Degree level (relevant focus) or equivalent managerial experience or Diploma plus evidence of additional training/experience to support the requirements of the roleEvidence of sustained commitment to continuing professional development
Experience
EssentialExperience of working in a relevant healthcare environment (NHS or other)Experience managing complex and often confidential information Experience of supporting delivery of complex and contentious change and transformation projects
People & Culture
EssentialActs as a positive, compassionate and inclusive team member, demonstrating commitment to promoting diversity, inclusion and equality of opportunity A commitment to continuous improvement, organisation learning and achieving positive outcomes for all staff, patients, service users and carers working in line with the NHS People Promise
Partnerships & Communities
EssentialExperience working across teams and organisations in the development and delivery of projects Able to effective influencing and challenge within areas of responsibility, escalating appropriately where necessary
Person Specification

Strategy & Analysis
EssentialA good understanding of current health and social care national aims and policy, and other determinants that impact on healthcare provisionAble to present information clearly to support decision makingUnderstand the value of evaluation and audit to support improvement
Governance & Assurance
EssentialExperience supporting delivery of projects that require collective decision-making and how to negotiate success in those situations A good understanding effective corporate governance and the route for decision making within the ICB
Personal Attributes and Values
EssentialExcellent interpersonal and communication skillsSelf-motivated, confident and positive attitude, able to adapt to complex and constantly changing environments and prioritise workload within that context Able to work as part of a team and independently Personal commitment to the values of the NHS 10-year Plan, the NHS People Plan, the Nolan Principles, to championing equality, diversity and inclusion within the ICB and the wider health system
Qualifications
EssentialEducated to Degree level (relevant focus) or equivalent managerial experience or Diploma plus evidence of additional training/experience to support the requirements of the roleEvidence of sustained commitment to continuing professional development
Experience
EssentialExperience of working in a relevant healthcare environment (NHS or other)Experience managing complex and often confidential information Experience of supporting delivery of complex and contentious change and transformation projects
People & Culture
EssentialActs as a positive, compassionate and inclusive team member, demonstrating commitment to promoting diversity, inclusion and equality of opportunity A commitment to continuous improvement, organisation learning and achieving positive outcomes for all staff, patients, service users and carers working in line with the NHS People Promise
Partnerships & Communities
EssentialExperience working across teams and organisations in the development and delivery of projects Able to effective influencing and challenge within areas of responsibility, escalating appropriately where necessaryEmployer detailsEmployer nameNHS Essex Integrated Care BoardAddressSeax HouseVictoria Road SouthChelmsfordEssexCM1 1QHUnited KingdomEmployer's websiteEmployer detailsEmployer nameNHS Essex Integrated Care BoardAddressSeax HouseVictoria Road SouthChelmsfordEssexCM1 1QHUnited KingdomEmployer's website