(Electronics) Engineering Manager

(Electronics) Engineering Manager; Stoke-on-Trent, Staffordshire; circa £55K depending on skills / expereince

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An Industrial Electronics specialist who specify and build high-technology solutions for a variety of industrial markets, is looking to hire an Engineering Manager to lead a small team of office-based Technical Engineers.
Responsibilities of the Engineering Manager
Lead, coach and develop the Technical Support team, supporting training and professional development initiatives across the electronic engineering function
Take ownership of complex technical escalations and strategic customer critical issues
Drive continuous improvement of technical support processes through SLA and process performance measurement
Plan and deliver technical and product training for internal teams
Support the Head of Technical and R&D to deliver effective NPI
Engage directly with customers to understand technical requirements and provide solution guidance.
Coordinate technical activities across customers, suppliers and internal stakeholders to ensure successful project delivery.
Champion electronic engineering excellence, quality standards and continuous improvement initiatives, through root cause analysis and corrective action processes for technical and quality-related issues.
Applicants to the Engineering Manager vacancy should have;
HNC / HND / Degree qualified in Electronic Engineering, Electrical Engineering, Computer Engineering, Mechatronics, or a related discipline.
Significant industry experience within electronic engineering, industrial computing, industrial networking, automation, or a closely related technology sector.
Previous experience leading or mentoring engineering teams.
Strong customer-facing experience, including technical presentations, solution design, and project support.
Experience working within ISO-based Quality Management Systems and continuous improvement environments.
Excellent problem-solving, communication and stakeholder management skills.
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Due to the expected high number of applicants to the Engineering Manager vacancy, we are unable to respond to all applicants; therefore, if you have not been contacted within 3 days of your application, regrettably it has been unsuccessful.