Service Management Coordinator - Service Delivery

Service Management Coordinator (Service Delivery) Location: central London (Hybrid, 2 days onsite) Rate: £183 per day (Umbrella) Duration: 6 months Overview We're seeking a proactive and detail-driven Service Management Coordinator to join a busy and collaborative technology environment in London. This role sits at the heart of service delivery, acting as a key link between internal stakeholders, global service desk teams, and external vendors to ensure a high-quality, consistent support experience. If you have a passion for IT Service Management (ITSM), enjoy analysing performance data, and thrive in a fast-paced environment managing escalations and driving service improvements-this could be the perfect opportunity. Key Responsibilities Lead and participate in monthly stakeholder and vendor review meetings, analysing KPIs, trends, and service performance. Drive continuous service improvement initiatives, identifying gaps and tracking actions through to completion. Collaborate with global service desk providers and vendors to ensure agreed service levels are met. Review and maintain service documentation, operational procedures, and support processes. Manage and coordinate internal customer escalations relating to technology support. Support the management of Priority 1 (P1) and Priority 2 (P2) incidents, including communications and tracking. Act as a subject matter expert for service management processes and operational procedures. Analyse service data and reporting to identify risks, trends, and improvement opportunities, presenting findings to leadership. Build strong relationships across support teams and stakeholders to enhance end-user experience and satisfaction. Skills & Experience Required Solid understanding of IT Service Management (ITSM) frameworks and operational governance. Proven experience managing stakeholder relationships and service review meetings. Strong analytical and reporting skills, with the ability to interpret data and present insights clearly. Experience handling incident management and escalations in a structured environment. Excellent communication, organisation, and stakeholder management skills. Ability to drive continuous improvement within service delivery or support functions. Comfortable working across multiple teams and priorities in a hybrid environment. Why Apply? Opportunity to work in a high-impact service delivery role within a collaborative technology environment. Exposure to global service operations and senior stakeholders. Gain valuable experience driving operational improvements and service excellence. Competitive daily rate with hybrid working flexibility