Car Dealership Service Advisor

GBRS are recruiting for a permanent Service Advisor on behalf of their client, a car dealership based in the Loughborough area of Leicester Service Advisor Role Overview Our Service Advisor is responsible for assisting customers with their service needs, explaining repair processes, and ensuring a smooth service experience from check-in to completion. They communicate between customers and technicians while maintaining high customer satisfaction. Key Responsibilities Greet customers and assess their service or repair needs Listen carefully to customer concerns and document issues accurately Provide estimates for repairs, parts, and labour costs Schedule service appointments and manage workflow Communicate repair updates and timelines to customers Coordinate with technicians to ensure proper diagnosis and repair Upsell additional services or maintenance when appropriate Handle customer complaints and resolve issues professionally Process invoices, payments, and maintain service records Required Skills & Qualifications Strong communication and customer service skills Basic technical knowledge (especially for automotive roles) Problem-solving and conflict resolution abilities Sales skills for recommending services Organizational and multitasking skills Familiarity with service management software Work Environment Typically works in service centres, dealerships, or repair shops Regular interaction with customers and technicians May require standing, walking, and occasional weekend work Key Performance Indicators (KPIs) Customer satisfaction scores Service sales and upsell performance Efficiency in handling service orders Customer retention and repeat business Career Path Please send your CV to us as soon as possible and we will call you with more information