SAP Technical Delivery Manager - V06012

Role Purpose

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The SAP Technical Delivery Consultant is responsible for delivering high-quality, cost-effective SAP changes aligned to Working Group roadmaps, while ensuring the effective run and maintenance of services.
The role drives DevOps ways of working, maximises team throughput, and ensures continuous improvement across delivery, tooling, and processes.

Key Responsibilities

Delivery & Execution

Manage the delivery of tactical SAP changes within the backlog, ensuring alignment to agreed priorities
Translate user stories into detailed delivery plans through to early life support
Facilitate estimation, planning, and scheduling of work to ensure predictable delivery
Ensure system changes are delivered as planned and committed
Remove blockers and manage dependencies to support timely delivery
Support PI planning cycles, ensuring plans are well-defined and capacity is optimised

DevOps & Agile Leadership

Promote and embed DevOps principles: Collaboration and shared ownership
Customer-centric decision making
Automation and efficiency
Continuous learning from failure
Performance-focused, generative culture
Metrics-driven improvement

Implement and continuously improve Agile practices (Scrum, Kanban, SAFe)
Facilitate Agile ceremonies (stand-ups, sprint planning, retrospectives, reviews)
Drive cross-functional collaboration and transparency across all work

Team Performance & Optimisation

Maximise resource utilisation to increase throughput and business value
Track and improve key delivery metrics (e.g. lead time, cycle time, sprint velocity, technical debt, unplanned work)
Conduct Lean analysis (e.g. Value Stream Mapping) to remove inefficiencies and improve flow
Foster accountability and high performance within the team
Build a culture of continuous improvement and learning

Stakeholder Management

Collaborate with Product Leads and stakeholders to align PI objectives with business goals
Build strong relationships across business, IT, suppliers, and partners
Communicate delivery performance and risks to senior stakeholders
Ensure user needs are understood and met across all stages of delivery

Governance & Strategy

Ensure all DevOps activities align with organisational strategy and policies
Provide specialist advice on information management and collaborative working
Maintain compliance with governance, quality, and security standards
Influence decisions relating to scope, priorities, and resource allocation

Continuous Improvement & Capability Building

Identify and implement improvements in processes, tools, and ways of working
Develop reusable delivery assets (e.g. dashboards, planning tools, trackers, roadmaps)
Leverage innovation sprints to introduce new tools or techniques
Build and share knowledge across the DevOps xwzovoh and SAP communities
Coach and mentor team members to support capability growth

Core Duties

Lead delivery of SAP changes across business and internal projects
Maintain visibility and control of all work in progress
Manage capacity across PI cycles to prevent over/under allocation
Facilitate retrospectives and ensure improvement actions are implemented
Drive performance reporting to portfolio leadership

Knowledge, Skills & Experience

Essential

Strong experience delivering SAP solutions in a DevOps or Agile environment
Proven ability to lead cross-functional technical teams
Experience with Agile frameworks (Scrum, Kanban, SAFe PI planning)
Strong understanding of DevOps principles and practices
Experience managing delivery metrics and driving performance improvement
Ability to manage priorities, risks, and dependencies in complex environments
Excellent stakeholder management and communication skills