Operations Support Officer

Operations Officer – Bournemouth Christchurch and Poole Council Fox Morris Group are working to recruit a Operations Officer Key Responsibilities Ensure administration across the department is undertaken effectively, in a timely manner that suits the needs of the business, recognising these needs may be subject to change over time. Tasks including (but not limited to) the following: * Managing mutual exchanges for the Housing Team; understanding and administrating the end-to-end mutual exchange process keeping to statutory guidelines and BCP Homes policies. * Letting empty homes within target timescales; Administrating end-to-end process for void and lettings, ending tenancies timely, ensuring the correct notice period is adhered, advertising empty properties, processing nominations, creating sign up packs and setting up new tenancy agreements on the housing management system. * Providing administrative support for all housing management services including tenancy changes; this may include succession cases, severance and starting a joint tenancy, plus making changes to the housing management system such as updating household members etc. Specific Qualifications and Experience * 2 A Levels, CIH (L3 or above) or equivalent experience (essential) * 12 months minimum experience of working in social housing (essential) * Experience of working in a customer orientated environment (desirable) * Experience of administrative duties (essential) * Experience of building and maintaining professional working relationships with external stakeholders (desirable) * Experience of dealing with customers both face to face and by telephone (desirable) * Strong IT skills and experience of using a variety of computer packages including databases, Microsoft Word, Excel and Outlook (essential) * IF YOU WISH TO APPLY PLEASE RESPOND FIRSTLY WITH AN UP TO DATE CV, AVAILABILITY/ NOTICE PERIOD, THE ROLE YOU WOULD LIKE TO APPLY FOR & THE HOURLY RATE YOU REQUIRE. We do not hold CV’s on file without first speaking