Guest Services Associate

GUEST SERVICES ASSOCIATE
Location: Yoxford
Salary: £30,000 basic + commission (OTE £300-£400 per month)
Contract: 12-month fixed-term maternity cover with a strong possibility of becoming permanent
Hours:45 hours per week, 5 days over 7 on a rota basis

We're recruiting for a Guest Services Associate to join a prestigious luxury hospitality destination near Yoxford. This is a fantastic opportunity for a customer-focused individual who enjoys delivering exceptional guest experiences while working towards sales and service targets.
Acting as a key point of contact from booking through to departure, you'll provide a concierge-style service, helping guests plan memorable stays and recommending additional experiences across the estate.

Key Responsibilities:

• Manage guest enquiries from booking through to the end of their stay.
• Coordinate guest experiences, activities and special occasions.
• Build strong relationships with guests through phone, email and face-to-face communication.
• Maintain accurate booking and guest information.
• Liaise with multiple departments to ensure a seamless guest experience.
• Identify upselling opportunities and promote additional services and experiences.
• Support the achievement of departmental K...