Customer Support Specialist

The Company:

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A global leader in high-quality, safety-critical products is looking for someone to join the UK based sales support & customer service team with a focus on supporting customers in the China & SEA region.

What the Customer Service / Customer Support Executive – Mandarin role involves:

Following changes to its international operating model, the business is expanding its UK-based support for customers across China and Southeast Asia. Sales in China are growing rapidly with significant year-on-year growth. The volume of customer communication and day-to-day support has become too demanding to absorb within the existing team, so the business needs a dedicated UK-based person to provide customer support to the China and Southeast Asia regions in Mandarin.
Working in a fast paced and regularly changing environment you will work closely with Regional Sales Managers, Customers, and internal UK departments to resolve issues and keep orders moving. Regular overseas travel is not expected; travel would be occasional at most.

Requirements of the Customer Support Executive - Mandarin

Strong Mandarin language skills - native & fluent in Mandarin.
A good understanding of Chinese culture and business expectations.
Strong customer service experience.
Strong English communication skills and understanding of UK business culture, as much of the role involves internal stakeholder coordination.
Able to work at pace, manage changing priorities and respond quickly to demanding customer sales requirements.
Strong coordination and problem-solving skills. xwzovoh

Non-essential Requirements of the Customer Support Executive - Mandarin

Manufacturing experience is useful but not essential
Experience providing excellent Customer service in an international import / export environment is nice but not essential

Benefits

Additional benefits include:
Private health
Health cash plan cover
Non-contributory annual share allocation
Enhanced Pension scheme
Life Insurance (3 x annual salary and up to 6 x annual salary if you are in pension and have dependants)
Annual bonus based on company performance
Enhanced paternity benefits
9 day fortnight
Flexible working

If you feel you are suitable and interested in this role, APPLY NOW with an up to date CV. We also pay referral fees if you can suggest another suitable person that isn't already known to us.
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