Office Administrator / Administrative Assistant

Job Title: Office Administrator / Administrative Assistant Location: Crawley, Surrey Hours: Full-time (Monday–Friday) Salary: Competitive, dependent on experience About the Company We are a fast growing B2B debt recovery agency supporting small and medium-sized companies. We pride ourselves on being transparent, efficient, and supportive to our clients. As we continue to grow, we are looking for a reliable and highly organised Administrator to support the day-to-day running of the business. Role Overview The Office Administrator will play a key role in keeping the business running smoothly. This is a varied, hands-on role ideal for someone who enjoys organisation, ownership of tasks, and being a central point of support within a small team. You will be responsible for administrative duties, internal coordination, and supporting client-facing processes. Key Responsibilities Administration & Office Support * Answering and directing phone calls professionally * Maintaining accurate records and internal systems * Filing, document management, and data entry * Diary management and scheduling Client & Case Support * Assisting with onboarding new clients * Preparing standard documents and correspondence * Updating client records and case progress notes * Liaising with third parties (e.g. clients, partners, service providers) Finance & General Support * Raising invoices and tracking payments * Supporting directors with ad-hoc administrative tasks * Ensuring internal processes are followed and documented Skills & Experience Required Essential * Strong organisational and time-management skills * Excellent written and verbal communication * High attention to detail and accuracy * Confident using Microsoft Office * Ability to manage multiple tasks and prioritise workload * Professional, reliable, and discreet Desirable (but not essential) * Previous administrative or office-based experience * Experience in professional services, legal, finance, or similar environments * Basic knowledge of invoicing or accounting systems Personal Attributes * Proactive and self-motivated * Trustworthy and confidential * Willing to learn and take ownership * Friendly, professional, and approachable What We Offer * Competitive salary * Supportive working environment * Opportunity to grow with the business