Client Communications Specialist

Your mission We're building something special atFibrus, and our team is at the very heart of selective about who joins our team, looking for talented people who share our ambition, take pride in what they do and want to make a real impact. We can offer all of that, along with competitive base salaries, bonus/commission schemes and enhanced company benefits. THE JOB Working with the Head of Brand and Marketing, you will be responsible for delivering impactful marketing communications across multiple channels, developing and managing brand and commercial partnerships, and supporting the execution of integrated campaigns that drive awareness, engagement, and growth. Your profile Experience in the development of customer marketing communications across a range of channels (email, SMS, whatsapp , social). Experience of using customer communication management tools (CRM, Brevo, HubSpot etc) Experience measuring customer campaign performance and using insights to inform future development opportunities within comms The ability to develop comms within a brand look and feel, and apply a consistent brand TOV across everything that's produced The ability to work effectively with multiple teams across a large business and influence change Excellent communication, negotiation, and interpersonal skills. Highly creative, results-focused, and comfortable managing multiple projects simultaneously. Proficient in the use of MS Office and CRM systems Why us? So along with competitive salaries and an excellent benefits package, we also offer our colleagues benefits including mental health workshops, professional development support and private healthcare. Manage the whole Fibrus Broadband customer communications plan, working with every te a m across the business to ensure customer comms are consistent across a holistic customer journey Establish a comms change process to ensure updates are logged, tracked and version controlled, and changes to communications are correctly implemented Work with business units (customer service, installs, compliance, marketing) to develop new communications that will aid key business metrics Ensure comms across the business are brand and TOV consistent and regulatorily compliant Alongside Digital Marketing team, develop high quality marketing comms (email, whatsapp , SMS) to customers including the communication of offers, competitions, loyalty schemes, new product launches etc Identify gaps in the customer comms journey that would improve the customer experience and reduce contacts Fibrus are an exciting new telecommunications provider, founded and launched by Conal Henry (Chair) and Dominic Kearns (CEO) by securing backing from Infracapital with the single focus of being a "Full-Fibre" broadband company. You would be joining a team of dedicated and passionate people who work super hard every day to improve the lives of those in our own communities by transforming the digital infrastructure of Northern Ireland and Great Britain! Our mission is to bring full fibre to homes and businesses across the country, bringing next generation broadband services to those who need it most. At Fibrus we recognise the positive value of diversity, promote equality and challenge unfair discrimination. We particularly encourage applications from women, disabled and Black, Asian and Minority Ethnic (BAME) candidates, as these groups are currently underrepresented in our business. We're happy to discuss flexible working however there is no obligation to raise this at the application stage but if you wish to do so, you are welcome to. Fibrus Networks Ltd will retain your information, for the purposes of recruitment, for a period of up to 12 months.