Service Delivery - Data Centre Operations

Service Delivery - Data Centre Ops London Bench IT requires an experienced Service Deliver Manager / Lead , to manage the day-to-day running of a Data Centre environment. The SDM will lead and develop a team, ensure services are delivered against SLAs, and apply ITIL best practice across service and change management. The role covers full project life cycle management, financial and operational reporting, and hands-on knowledge of Data Centre technologies and telecoms cabling infrastructure. Key Responsibilities * Leading, managing, and developing a team within a Data Centre environment * Ensuring service delivery meets contractual and SLA requirements * Managing projects through the full life cycle * Applying ITIL processes for service measurement and change management * Producing financial and operational reports, including trend analysis * Supporting telecommunications infrastructure cabling and Data Centre technologies * Building strong relationships with internal stakeholders, suppliers, and industry partners * Maintaining high standards of governance within a regulated environment Required Skills & Experience * Demonstrable experience in staff leadership and people management * Experience managing projects across the full life cycle * Proven experience working within a Data Centre environment * Strong Service Delivery Management experience * Experience working in banking or other highly regulated environments * Strong understanding of Data Centre technologies, terminology, and BAU support * Strong knowledge of ITIL processes, service measurement, and change management * Experience supporting office and/or data centre environments * Experience producing financial and operational reports, including analysis * Experience in delivering services to contractual requirements * Strong people management, leadership, and team development capability * Able to manage high workloads and work under pressure * Extensive experience with telecommunications infrastructure cabling * Good understanding of industry processes, tools, systems, and partners * Confident user of Microsoft Office (Word, Excel, PowerPoint) and project tools * Excellent interpersonal, negotiation, and stakeholder management skills Desirable * ITIL certification * PRINCE2 certification * BICSi certification Service Delivery - Data Centre Ops London