Remote Technical Support Engineer

Mercury Systems is dedicated to advancing aerospace and defense technology to make the world safer and more secure. Our mission is to bring cutting-edge commercial technologies to the tactical edge, enabling our customers to accelerate innovation and gain decision superiority. We’re looking for a Technical Customer Support & Repairs Technician to join our team—someone who thrives in a fast-paced, high-tech environment and enjoys solving real-world engineering challenges. In this dynamic role, you’ll combine technical support expertise with hands-on repair and testing , becoming a key link between our customers, engineering teams, and manufacturing operations. You’ll work with advanced technologies across embedded systems, RF modules, avionics, and rugged electronics , helping customers resolve issues while ensuring the highest standards of quality and reliability. Technical Customer Support Provide first- and second-line support via phone, email, and ticketing systems Guide customers through troubleshooting, configuration, and product use Document technical cases and resolutions in CRM systems Repairs & Testing (Hands-On) Perform failure analysis, component-level troubleshooting, and electronic repairs Conduct functional testing using oscilloscopes, spectrum analysers, and other test equipment Maintain detailed repair records, logs, and data Partner with engineering, quality, and manufacturing teams to resolve complex issues Support occasional on-site visits, audits, or field service activities Technical qualification in Electronics, Electrical Engineering, or similar Strong understanding of digital/analog electronics and system diagnostics Experience in aerospace, defence, or industrial electronics Familiarity with ERP/CRM tools (Oracle, Salesforce, JIRA) Soldering certifications (e.g., Develop your career in a high-growth, technology-driven environment Be part of a team that values quality, innovation, and customer success At Mercury Systems, we are committed to fostering a culture of inclusivity and diversity. We believe that equal opportunity is fundamental to building a dynamic and innovative workforce. We provide employment opportunities free from discrimination, ensuring fair treatment for all individuals regardless of race, colour, religion, gender, sexual orientation, gender identity, national origin, age, disability, marital status, veteran status, or any other legally protected characteristic. Our commitment extends beyond compliance—we actively promote diversity and inclusivity in our hiring practices, workplace policies, and career development opportunities. We aim to create an environment where everyone feels valued, respected, and empowered to contribute their unique talents to Mercury Systems' success. Together, we strive to achieve equal opportunities for all while building a collaborative and supportive workplace.