Part Time IT Support Analyst

IT Support Analyst (Part Time – Job Share) Wakefield area 22.5 or 26.25 Hours Per Week (possible negotiation on working hours) £31,000 Pro Rata ***Visa applications cannot be accepted on this role*** Looking for flexibility in your next IT role? We are offering a rare opportunity within IT; a part-time, job share position where you can maintain and develop your technical skills whilst achieving genuine work-life balance. This role would suit an experienced IT Support professional, it is not a trainee / junior role, looking to reduce their hours without stepping away from meaningful technical responsibility. Why this role stands out Genuine part-time IT opportunity Flexible job share arrangement Broad and varied technical environment Mix of support, infrastructure and project work Stable and established business environment Potential opportunity to become permanent within the next 3–6 months, although there is absolutely no obligation to do so or promise this will happen The Role This is a hands-on IT support position supporting users across multiple nearby sites. Responsibilities include: Providing first-line and second-line support across hardware, software, printers and business applications Supporting Microsoft desktop operating systems and user environments Installing, configuring and maintaining IT equipment and software Assisting with server administration, backups and disaster recovery processes Supporting infrastructure and systems improvement projects Training and assisting users to get the best from technology Troubleshooting and resolving technical issues across a varied IT estate The support workload is manageable, with approximately 10 tickets per day shared across the team based on severity and technical ownership. Technical Environment Exposure includes: Microsoft operating systems and desktop environments Business applications and end-user support VMware / vSphere Hyper-V Backup and recovery solutions TCP/IP networking VoIP systems General LAN and on-premise technologies Whilst an appreciation of networking and infrastructure is beneficial, this is not a networking role. There is no expectation that you will be replacing failed switches or carrying out complex network engineering activities. Those responsibilities sit with senior technical resources and external specialist providers. The role is far more suited to someone with a desktop support, systems support or general IT support background than a dedicated networking professional. About You You will enjoy both technical problem solving and supporting users. You will bring: Strong Microsoft support experience Experience supporting desktop operating systems and business applications Excellent customer service and communication skills A proactive and practical approach to problem solving Ability to prioritise workload and work independently Desirable experience includes: VMware or vSphere Hyper-V Infrastructure support Networking fundamentals Project participation IT qualifications or relevant certifications Working Pattern 22.5 or 26.25 hours per week Job share arrangement Working pattern agreed during the interview process Afternoon-only working may be possible Applications from candidates seeking slightly fewer hours will also be considered Fully on-site position in Ossett There is: No on-call requirement No regular out-of-hours support requirement Occasional project activity may take place outside standard hours. Participation is entirely optional and any additional time worked is provided back as time off in lieu. Ideal For Parents returning to IT Experienced IT professionals seeking reduced hours IT Support Analysts looking for improved work-life balance Candidates wanting to remain technically hands-on without the pressure of a heavily escalated support environment Benefits 30 days holiday (pro rata) Private healthcare (subject to qualifying criteria) Company pension scheme Additional discretionary benefits may include: Birthday off Christmas Eve off What Makes This Opportunity Different? Flexible IT opportunities of this nature are genuinely uncommon. This role offers the chance to remain technically involved, work within a supportive environment, and enjoy meaningful flexibility without compromising on the quality of the work