Independent Living Scheme Manager (with care)

Independent Living Scheme Manager (with Care) Location: Gordon Colling House, Bedford, MK42 0SJ Salary: £31,992.21 Full Time (37 hours) | Permanent We're looking for a passionate and proactive Independent Living Scheme Manager to deliver a high-quality, responsive service for customers living in Independent Living with care scheme. This is a varied and rewarding role where you'll oversee the day-to-day management of scheme, support residents to maintain independence, and work closely with onsite care team and external partners to create a safe, inclusive, and thriving community. Key Responsibilities Housing & Scheme Management · Manage allocations, lettings, and tenancy-related matters. · Monitor performance against KPIs including occupancy, arrears, and service delivery. · Maintain strong relationships with residents, ensuring timely support and engagement. · Ensure properties and communal areas are safe, compliant, and well maintained. Community & Resident Engagement · Build a vibrant, inclusive community through events and ongoing engagement. · Support residents across mixed tenure types, ensuring equitable service. · Act as a visible and approachable presence within the scheme. Partnership Working · Work closely with on-site care teams, contractors, and ancillary services. · Collaborate with external agencies to coordinate support for residents. · Build strong relationships with key stakeholders and partners. Safeguarding & Risk Management · Carry out needs and risk assessments, ensuring residents' safety and wellbeing. · Manage safeguarding concerns and anti-social behaviour cases effectively. · Develop and monitor person-centred support plans. Financial & Operational Oversight · Support budget management and ensure effective use of resources. · Monitor service performance and contribute to continuous improvement. About You You'll be confident, compassionate, and highly organised, with a strong commitment to supporting customers over 55 to live independently. You will need to demonstrate a person-centred, empathetic approach, alongside the confidence to handle challenging situations effectively. You will bring a collaborative mindset, enabling you to work successfully with a range of partners, and a genuine passion for supporting people to live independently. Essential Skills & Experience · Strong communication and relationship-building skills. · Experience managing complex situations and making informed decisions. · Ability to work independently and manage a busy workload. · Experience assessing needs, managing risk, and supporting individuals. · Excellent record-keeping and administrative skills. Desirable · Experience in housing, tenancy management, or supported living. · Knowledge of safeguarding, ASB, and welfare benefits. · Experience working with older people or individuals with additional needs. Our Values At bpha, our values are at the heart of everything we do: We take responsibility: We do what we say and are accountable for our actions. We show empathy: We respect and listen to every colleague and customer. We are better together: We value diversity and achieve more as one team. We are ambitious: We strive for excellence and make a positive difference. Please note that that bpha reserves the right to close applications early upon identification of a suitable candidate so early applications are encouraged