Membership Services Administrator

Job Title: Membership Services Administrator Location: Ayr Pay Rate: £24 per hour Hours: Monday to Friday, 9:00am - 5:00pm Overview: We are seeking a highly organised and customer-focused Membership Services Administrator to join our team based in Ayr. This role is ideal for someone who thrives in a fast-paced administrative environment and enjoys delivering excellent service to members. Key Responsibilities: Act as the first point of contact for membership enquiries via phone, email, and in person Maintain and update membership records accurately within internal systems Process new memberships, renewals, cancellations, and amendments Handle member queries and resolve issues in a timely and professional manner Support the coordination of member communications, events, and engagement activities Assist with reporting, data management, and general administrative duties Ensure compliance with data protection and organisational policies Requirements: Previous experience in an administrative or customer service role Strong organisational skills and attention to detail Excellent communication skills, both written and verbal Proficiency in Microsoft Office and database systems Ability to manage workload effectively and meet deadlines A proactive and professional approach to work Desirable: Experience working with membership organisations or CRM systems Familiarity with data handling and reporting What We Offer: Consistent weekday working hours (no weekends) Supportive and collaborative working environment Opportunity to contribute to a valued membership-based organisation If you are a motivated administrator with a passion for delivering excellent service, we would love to hear from you. To Apply: Please submit your CV role