Customer Care Flooring Fitter

FLOORING CUSTOMER CARE FITTER North East | Residential Construction Sector £32,000 - £35,000 + Company Van An excellent opportunity has arisen for an experienced Flooring Customer Care Fitter to join a growing and well-established specialist flooring contractor operating across the North East. Working with some of the UK’s largest house builders, you’ll play a key role in delivering high-quality remedial and customer care works across new build residential developments. This is a fantastic opportunity for someone who enjoys problem solving, working independently, and delivering excellent customer service while maintaining high standards of workmanship. Why this role stands out The business has developed a strong reputation within the residential construction sector for delivering high-quality flooring solutions and exceptional customer service. You’ll be joining a supportive and collaborative team where quality, communication, and professionalism are genuinely valued. The role You will: • Carry out customer care remedial works across a range of flooring types • Liaise with the Customer Care team to coordinate and complete remedial visits • Conduct site visits to assess reported flooring issues and determine solutions • Complete remedial works within agreed timescales • Communicate professionally with homeowners, clients, and internal teams • Provide technical advice relating to flooring products and maintenance • Maintain accurate records and updates on customer care cases • Work closely with operational and site teams to ensure smooth delivery of works What they’re looking for • Experience fitting a variety of flooring types including Carpet, LVT, Vinyl, Safety Flooring, and Sub-Floor Preparation • Strong knowledge of flooring products and installation methods • Experience working on residential developments or large-scale construction projects preferred • Excellent communication and customer service skills • Strong organisational and problem-solving abilities • Professional and solution-focused approach • Good attention to detail and quality standards • Full UK driving licence required • CSCS card and relevant flooring qualifications beneficial Why Join ✔ Competitive salary and benefits package ✔ Fully expensed company van for business use ✔ Company pension scheme ✔ Supportive and collaborative team environment ✔ Opportunity to work with leading UK house builders ✔ Long-term career stability within a growing business If you’re looking for a role where you can combine technical flooring expertise with excellent customer service, this is well worth a conversation. Want to know more? Contact | (phone number removed)