Call Centre Manager

Call Centre ManagerLocation: Kingston upon Thames Company: Cardo Group Salary: Competitive, up to £45,000 (depending on experience) About Cardo Group Cardo Group is committed to delivering high-quality property maintenance and support services, with a strong focus on customer satisfaction and community engagement. We pride ourselves on putting residents first and creating positive, lasting relationships. The Role We are looking for a proactive and people-focused Call Centre Manager to lead a small team of 6 Call Handlers in our Kingston office. You will play a key role in ensuring excellent service delivery, effective complaint resolution, and meaningful resident engagement. Key Responsibilities Manage, motivate, and support a team of 6 Call Handlers to deliver outstanding customer service Oversee day-to-day call centre operations, ensuring performance targets and service levels are met Handle and resolve escalated complaints efficiently and professionally Drive improvements in resident engagement and satisfaction Monitor call quality, provide coaching, and implement continuous improvement strategies Produce performance reports and identify trends to inform service improvements Collaborate with internal teams to ensure a seamless customer experienceAbout You Proven experience in a call centre or customer service management role Strong background in handling complaints and resolving complex customer issues Excellent leadership and team development skills Passion for delivering high-quality customer service and resident engagement Strong organisational and problem-solving abilities Comfortable working in a fast-paced environmentWhat We Offer Competitive salary up to £45,000 Opportunity to lead a close-knit, supportive team A role where you can make a real impact on customer experience Career development within a growing organisationHow to Apply If you’re a driven leader with a passion for customer service and team development, we’d love to hear from you