Facilities Manager (Residential) - Greenwich

Facilities Manager Location: Greenwich (on-site) Contract: Temporary (8 weeks holiday cover) Reports to: Senior Property Manager / Operations Director Role Overview Responsible for the day-to-day management of a residential estate, ensuring high-quality services, strong customer experience, and compliance with KPIs and contractual standards. The role covers operations, contractors, health & safety, and support with budgets and service charges. Key Responsibilities Operations Manage daily estate operations and service delivery Oversee cleaning, security, maintenance, grounds, and waste services Maintain high estate standards and appearance Manage repairs, maintenance, and resident requestsCustomer Service Deliver excellent service to residents and occupiers Handle feedback and resolve complaints quickly Communicate updates on works and disruptions Build strong relationships with residents and stakeholdersContractor Management Manage suppliers and contractors on site Ensure compliance with contracts, KPIs, and safety procedures Conduct reviews, audits, and performance meetings Approve permits, RAMS, and safe systems of workHealth & Safety Ensure compliance with H&S, fire, and legal requirements Monitor risk assessments and safety actions Carry out site inspections and manage incidents Oversee emergency proceduresFinance Support Assist with budgets and cost control Support service charge management and reporting Review supplier costs and identify savingsReporting & Admin Maintain accurate records and systems Produce monthly reports Track actions from audits and inspectionsCollaboration Work closely with the Senior Property Manager Liaise with landlords, residents, and stakeholders Support continuous improvement initiatives Skills & Experience Essential Experience in facilities or residential estate management Strong customer service and communication skills Experience managing contractors and services Knowledge of health & safety compliance Budget or service charge exposure Good IT skills (MS Office, especially Excel)Desirable IOSH / NEBOSH qualification Experience with reporting and KPIs Experience managing large estates Knowledge of service charge processesPersonal Qualities Customer-focused and professional Organised and proactive Strong problem-solving skills Able to manage multiple priorities Focused on high standards and improvementSuccess in the Role Smooth day-to-day estate operations High resident satisfaction Contractors deliver safely and effectively Costs are well managed Strong support to senior management KPIs and service standards consistently met