Product Content Lead

Product Content Lead Are you a technical content lead, product content specialist, technical writer or customer education specialist who has worked with complex SaaS, technical, regulatory or compliance-related content? We are working with a fast-growing, well-invested SaaS company helping organisations build business resilience across information security, data privacy and AI governance. Their global platform is used by more than 65,000 people worldwide and supports customers working through important security, privacy and compliance challenges. This is a product content ownership role. You will take complex topics across security, privacy, governance, risk and compliance, and turn them into clear, structured guidance that helps customers understand what they need to do, why it matters and how to take action. The platform already supports standards such as ISO 27001, ISO 27701 and ISO 42001, and the business is moving towards a unified controls model. You will help shape how standards, frameworks and workflows are broken down, mapped and explained inside the product. You will work closely with Product, Professional Services and Customer Success, owning content across guidance, templates, control content, implementation support, policy frameworks, knowledge resources, video and e-learning. You will be a strong fit if you have: * Strong technical content, product content, customer education or technical writing experience * Experience creating guidance, documentation, templates, training content, knowledge base content or e-learning * Experience in SaaS, technology, cyber security, RegTech, GRC, compliance software or another complex product environment * Exposure to compliance, security, governance, risk, audit, privacy or regulated workflows * The ability to simplify complex information without losing accuracy * Confidence working with Product and customer-facing teams * An organised approach to content ownership, prioritisation and delivery * Comfort using AI tools to improve content workflows while maintaining quality Experience with ISO 27001, ISO 27701, ISO 42001, GDPR, NIST, NIS 2, Cyber Essentials, control libraries, standards mapping or policy frameworks would be useful, but the key requirement is the ability to turn complex subject matter into clear, practical customer content. This is a full-time, permanent role within the Product team. The role is fully remote within the UK, with the company’s head office based in Brighton. There is no regular office attendance requirement, although the team would love to see you in the office occasionally. Benefits include 25 days’ holiday plus bank holidays, increasing with service, Nest pension with an additional salary sacrifice option, Perkbox benefits and generous recognition awards. This is a standout opportunity to shape the content, methodology and customer experience behind a global SaaS platform, while helping define how organisations understand and implement business resilience