User Researcher

Location: Newcastle Upon Tyne
Working pattern: Hybrid – 3 days per week onsite
Security: BPSS & SC clearance required

Salary: Up to £55,000

Join a close-knit UX and Design team working across a range of high-profile digital projects and clients.

You'll be part of a team of passionate UX specialists who champion user-centred design, helping organisations create better digital products and services.

This is a great opportunity for an experienced User Researcher to work across different industries, projects and user groups while having a genuine influence on how digital services are designed and delivered.

As a User Researcher, you'll lead research activities from initial planning and recruitment through to analysis and presenting actionable insights to teams and stakeholders.

You'll work closely with Product Owners, Service Managers, Designers and Developers, ensuring research findings directly influence product decisions and user-centred design.

Your responsibilities will include:

• Planning, recruiting and conducting user research sessions, both remotely and face-to-face
• Developing user recruitment briefs and appropriate research strategies
• Conducting interviews, usability testing and other research activities
• Analysing research findings and turning them into clear, actionable insights
• Producing research reports and presenting findings to teams and senior stakeholders
• Creating high-quality research stimulus and supporting prototype development
• Working closely with designers and developers to translate user insights into requirements
• Advocating for users throughout the product and service lifecycle
• Working within Agile Scrum teams and contributing to the wider design and delivery process
• Working alongside UX and Design colleagues to share knowledge and continuously improve ways of working

We're looking for an experienced User Researcher who is confident leading research and comfortable working closely with multidisciplinary Agile teams.

You'll ideally have:

• Proven experience working as a User Researcher
• Strong experience planning and conducting user research
• Experience working directly with the Government Design System (GDS) or delivering services to GDS standards — essential
• Experience working within Agile/Scrum delivery teams
• Strong stakeholder management and communication skills
• The ability to turn research findings into clear, actionable recommendations
• Confidence advocating for users and challenging teams where necessary
• Experience collaborating closely with UX Designers, Developers, Product Owners and Service Managers

A portfolio demonstrating practical examples of your work, particularly around:

• User journeys
• Personas
• User research
• User testing
• Prototyping
• User interface design

• Competitive salary and benefits package
• 25 days' annual leave
• Private medical insurance
• Opportunity to work across a variety of clients, industries and digital services
• Exposure to complex and meaningful user-centred design projects
• A collaborative UX and Design environment where you can continue developing your skills

Please note: This role is subject to successful BPSS and SC security clearance, which requires 5 years of continuous UK address history at the point of application.

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