Senior Claims Handler

Discover an exciting opportunity to join an established, high street insurance broker committed to delivering exceptional service and solutions. As a Claims Handler, you'll play a vital role in managing client claims with professionalism and care, ensuring every customer experience is positive and compliant with industry standards.

Salary & Benefits:

• Competitive salary package
• Generous annual leave entitlement
• Pension scheme contributions
• Private medical cover
• Life assurance
• Free annual eye tests
• Supportive, solutions-focused working environment

About your next employer:
Join a well-established, high street insurance broker known for its trusted reputation and personal service. The company offers a collaborative team environment, opportunities for professional development, and a broad portfolio of commercial and personal insurance offerings. As part of a respected organisation with a long-standing presence in the local community, you'll be supported to grow within a customer-focused environment.

About you:

• Previous experience in a Claims Handler role, ideally with broker or insurer backgrounds
• Knowledge of the end-to-end claims process and insurance cover basics
• Strong organisational skills with high accuracy and attention to detail
• Excellent communication and interpersonal skills to build effective relationships
• Proficient in Microsoft Office, with experience in systems like Acturis or Open GI being advantageous
• Motivated to deliver outstanding customer service and professional to handle queries confidently
• Satisfy all pre-employment checks, including criminal records and credit

What you'll do:

• Manage a variety of claims including motor, household, commercial, liability, and personal injury
• Accurately process claims from notification to settlement, liaising with insurers, loss adjusters, and clients
• Provide expert advice on policy coverage and loss mitigation
• Liaise with internal teams and external stakeholders to ensure claims are handled efficiently
• Identify complex or high-value claims and escalate appropriately
• Ensure compliance with FCA regulations, company policies, and best practices
• Support the preparation of management reports and handle customer queries with professionalism

For further information on this job, apply via the link or contact the VANRATH office for a confidential chat today.

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Skills:
Claims Insurance Broking Commercial Investigation

Benefits:
Healthcare Life Insurance.

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