Customer Service Advisor

Customer Service Advisor Coleshill | Full-Time | Free Parking Are you an experienced Customer Service Advisor looking for your next opportunity? We are currently recruiting on behalf of a leading international logistics provider based in Coleshill. This is an excellent opportunity to join a well-established business that genuinely invests in its people, offering long-term career prospects, a supportive team environment, and excellent employee benefits. The Role As a Customer Service Advisor, you will be responsible for delivering outstanding customer service while handling a high volume of inbound enquiries. Duties will include: Managing inbound customer calls relating to orders, stock availability, deliveries, and account queries Resolving customer complaints and providing effective solutions Updating and maintaining customer records using internal CRM systems Working with Microsoft Excel to manage and update customer information Delivering a professional and positive customer experience at all times About You To be successful in this role, you will have: Previous customer service experience, ideally within a contact centre, logistics, retail, or office-based environment Excellent communication and interpersonal skills Good IT skills, including Microsoft Office and data entry systems Strong attention to detail and problem-solving abilities A positive, enthusiastic, and customer-focused approach A full UK driving licence and access to your own vehicle, as the site is not easily accessible by public transport  Hours & Pay Monday to Friday 7.5-hour shifts between 7:00am and 6:00pm £12.74 per hour, increasing to £12.87 per hour after 12 weeks  Benefits 30 days annual leave (pro rata) Free on-site parking Employee recognition schemes and monthly incentives Modern office environment with excellent facilities Regular social events, competitions, and team engagement activities No working on Christmas Day, Boxing Day, or New Year's Day  If you're passionate about delivering excellent customer service and are looking for a long-term opportunity with a reputable employer, we'd love to hear from you. Submit your application today or get in touch with Gabriele Strazdauskaite on (phone number removed) or (url removed)