Digital Workplace Engineer (EUC)

Digital Operations Engineer (EUC)

Location: Cheltenham, Gloucestershire (hybrid working)

The Role

We are looking for a Digital Operations Engineer specialising in Endpoint Configuration & Policy to join our Digital Operations team. In this role, you will support the design, implementation, and continuous improvement of endpoint configuration, compliance, and security policies across a global environment.

You'll play a key part in delivering a consistent, secure, and scalable digital workplace experience, working primarily with Microsoft Intune and modern device management technologies. Acting as a subject matter expert, you will contribute to platform stability, compliance targets, and ongoing service improvement, while providing third line support for complex endpoint issues.

Key Responsibilities

• Support the configuration and lifecycle management of Intune policies, compliance settings, and security baselines
• Assist with endpoint security controls, including Defender for Endpoint and encryption policies
• Help standardise and govern endpoint configuration across regions
• Support Entra ID device management and Conditional Access troubleshooting
• Assist with patch management (Windows Autopatch, Windows Update for Business, and third party applications)
• Monitor device compliance and contribute to reporting dashboards and insights
• Develop and maintain documentation, runbooks, and knowledge articles
• Support device enrolment technologies such as Windows Autopilot, Apple Business Manager, and Android Enterprise
• Assist with application packaging and deployment through Intune
• Provide third line support for endpoint and policy related issues
• Collaborate with internal teams and vendors to resolve technical challenges and improve services

Your Experience

• Experience in IT infrastructure, endpoint management, or end user support
• Hands on experience with Microsoft Intune or similar MDM platforms
• Experience working with Windows 10/11 in enterprise environments
• Understanding of Active Directory / Entra ID and cloud identity
• Knowledge of mobile device management (iOS and/or Android)
• Experience with patch management processes such as Windows Update for Business or Autopatch
• Familiarity with IT service management frameworks
• Understanding of endpoint security and compliance standards (e.g., CIS benchmarks)

Your Skills

• Strong working knowledge of Microsoft Intune
• Good understanding of Windows, iOS, and Android operating systems
• Knowledge of Entra ID and Conditional Access
• Understanding of endpoint security tools such as Defender for Endpoint
• Familiarity with Windows Autopilot and modern provisioning
• PowerShell scripting (desirable)
• Strong analytical and problem solving skills
• Excellent communication and collaboration abilities
• Experience in documentation and process development
• Awareness of compliance reporting tools (e.g., Intune reporting, Power BI)

Desirable

• Microsoft Endpoint Administrator Associate (MD 102) or working towards it
• Experience with SCCM/MECM or third party patching tools
• ITIL Foundation certification
• Exposure to AV or print technologies

Benefits

You will receive a competitive salary (and a discretionary bonus), flexible working and excellent benefits including 27 days holiday allowance (before bank holidays), 3 days' paid volunteering leave, comprehensive private healthcare, enhanced pension plan, life assurance, optional participation in a Share Ownership Plan, free onsite parking, flexible benefits, and access to a personal discounts portal. We also offer additional support and benefits through our inclusion plan.

We are also a Disability Confident Committed Employer. If you would like to apply using this scheme, please select this option in our application form or notify our recruitment partners.