IT Helpdesk Support

Job Title: IT Helpdesk Support - Expert Location: London Duration: 10 Months Contract with Potential Extension Rate: £18.79 - £21.56 per hour Inside IR35 We are hiring an IT Helpdesk Support - Expert for a leading global financial services organisation. This is a 10-month contract role supporting end users through first-line and second line IT support. The successful candidate will act as the first point of contact for IT-related issues, ensuring incidents and service requests are resolved efficiently within agreed service levels, and will be comfortable working in a rotational shift environment. Key Responsibilities Provide first-line IT support via phone and service desk tools Troubleshoot application, hardware, software, and basic network issues Log, track, and resolve incidents and requests within SLAs Escalate complex issues and potential service outages Support IT changes and maintain accurate documentation Communicate system availability and outages to users Work rotational shifts to ensure support coverageShift Pattern: Rotational shifts: 9:00 AM - 5:00 PM 11:30 AM - 7:30 PMRequired Skills & Experience Experience in IT Helpdesk / Service Desk support Knowledge of incident, request, and problem management Hands-on troubleshooting (hardware, software, basic networking) Experience with ITSM tools (ServiceNow, Remedy, Jira, or similar) Strong communication and customer service skillsThis is an urgent vacancy where the hiring manager is shortlisting for an interview immediately. Please apply with a copy of your CV or send it khushboo. pandey @ randstad. Co. uk Randstad Technologies is acting as an Employment Business in relation to this vacancy