Patient Coordinator / Receptionist

An exceptional opportunity has arisen for a polished and impeccably presented Patient Coordinator/ Private Medical Receptionist to join an independent private eye clinic on Harley Street, moments from Bond Street station. This is far more than a traditional reception role. It is a position suited to an individual accustomed to operating within ultra-high-net-worth environments, where discretion, refinement and anticipatory service are second nature. The roles offers salary of up to £35k, on completion of probation, and it operates on Monday - Friday (9am - 6pm) basis with some overtime required at times to coordinate emergency appointments. We are seeking a candidate from a high net worth, luxury-led background. Some previous office experience is essential, and candidates must also demonstrate a career history within one or more of the following environments: · Five-star or ultra-luxury hotels · Private members’ clubs · Luxury fashion houses or flagship boutiques · UHNW private household or private PA roles · Any high-end concierge or bespoke client services This Patient Coordinator / Receptionist role requires a naturally sophisticated communicator who understands the expectations of discerning clientele and is entirely comfortable interacting with high-profile individuals, consultants and private patients. The clinic is renowned for delivering an exceptional, discreet and highly personalised service within an elegant, calming setting. Specialising in complex, blindness-related conditions, the practice also has a rapidly expanding medical trials division, further enhancing its reputation at the forefront of private ophthalmic care. The Patient Coordinator/ Receptionist role As a key ambassador for the clinic, you will: · Act as the first point of contact for consultants and patients, delivering a seamless, concierge-style experience at every touchpoint · Coordinate emergency surgical procedures at short notice, confidently managing multiple consultant diaries and liaising with surgeons, ophthalmic technicians, nurses and anaesthetists · Provide refined, articulate and highly professional communication across all channels - in person, by telephone and via email · Manage up to consultant clinic diaries with precision and discretion · Process payments confidentially and respond to sensitive patient treatment enquiries · Oversee operational and administrative responsibilities including stock control, ordering of clinical supplies and coordination of maintenance services · Uphold immaculate standards of personal presentation, confidentiality and service excellence at all times Shifts: 8.00am-5.00pm, 9.00am-6.00pm, 10.00am-7.00pm