Service Delivery Engineer

Service Delivery Engineer - On Site Services 📍 Cumbria 🕒 Core hours between 07:00 - 17:30 - full time on site Overview We are looking for a proactive and adaptable Service Delivery Engineer to join a fast-paced on-site support environment in Cumbria. This role is ideal for someone who thrives in a dynamic setting, enjoys hands-on technical support, and is committed to delivering exceptional customer service. You will play a key role in supporting end users across customer sites, managing IT incidents and requests, and ensuring minimal disruption to business operations. There will be training within your first 3 months also to get you up to speed! Key Responsibilities Deliver and deploy IT equipment (laptops, mobile phones, tablets, desk phones), including basic configuration (training provided) Provide deskside support for hardware and software incidents and service requests Perform break-fix support on supported IT equipment where applicable Replace consumable components to enable quick resolution for end users Manage and maintain your own ticket queue in line with SLA/KPI targets Ensure accurate and timely ticket updates, working proactively to prevent SLA breaches Drive aged tickets through to resolution Liaise with workflow coordinators and internal teams to ensure efficient service delivery Support ad hoc tasks, project work, and non-ticketed activities as required Maintain full compliance with health & safety policies at all times Skills & Experience Essential: Strong PC literacy and knowledge of Windows operating systems Good troubleshooting and analytical problem-solving skills Experience supporting desktops, laptops, and general IT hardware Ability to communicate technical issues clearly to non-technical users Experience with Microsoft applications Full UK driving licence (role involves travel between sites)Desirable: Basic knowledge of server environments (smart hands support) Familiarity with Active Directory Hardware repair experience (e.g. keyboards, memory, hard drives) Understanding of networking fundamentals Key Behaviours Team Player: Collaborative, supportive, and willing to learn Strong Communicator: Clear, concise, and customer-focused Problem Solver: Confident in handling escalations and identifying solutions Flexible: Able to adapt to changing priorities and environments Positive Attitude: Driven, resilient, and solutions-oriented Self-Managed: Excellent time management and ability to work under pressure Customer-Focused: Professional, tactful, and service-driven Working Environment This is an on-site role requiring regular travel between customer locations in Cumbria. You'll be working in a fast-paced, high-demand environment where flexibility and responsiveness are key. ECS Recruitment Group Ltd is acting as an Employment Agency in relation to this vacancy