Block Manager

Job Overview We are seeking a highly organised and proactive Block Manager/Site Manager to oversee daily operations at our property site. The ideal candidate will possess strong administrative skills, experience with property management software such as Yardi, and excellent communication abilities. This role involves managing tenant relations, coordinating maintenance, and ensuring the smooth running of the site. The successful applicant will play a vital part in maintaining high standards of service and operational efficiency. Responsibilities * Oversee the day-to-day management of the property site, ensuring all activities run smoothly and efficiently * Maintain accurate records using property management software, particularly Yardi * Handle tenant enquiries via phone and email with professionalism and courtesy, adhering to excellent phone etiquette * Assist with data entry tasks related to tenant information, lease agreements, and maintenance requests * Coordinate repairs and maintenance work, liaising with contractors and service providers as necessary * Upsell additional services or amenities to tenants where appropriate to enhance revenue opportunities * Organise site inspections and ensure compliance with health and safety regulations * Support administrative duties such as filing, reporting, and correspondence to ensure organisational efficiency Requirements * Proven experience in office administration or property management roles * Familiarity with Yardi or similar property management software is highly desirable * Strong data entry skills with attention to detail * Excellent organisational and multitasking abilities in a fast-paced environment * Outstanding communication skills, including professional phone etiquette * Previous experience in upselling or customer service roles is advantageous * Administrative experience that demonstrates reliability and professionalism This position offers an engaging opportunity for a motivated individual to contribute significantly to our property management team while developing their career within the industry