Customer Service & Order Management Executive

Customer Service & Order Management Executive Hemel Hempstead, Hertfordshire | Full-time | Hybrid £27,000k+ depending on experience About Mogo Direct Mogo Direct is a well-established, family-run business supplying high-quality furniture to customers across education, hospitality, offices and homes. We pride ourselves on being reliable, responsive and easy to deal with — and our customer service is at the heart of that. The Role This is not a typical call-centre role. We’re looking for a proactive and organised individual to take ownership of customer enquiries, manage orders and help keep everything running smoothly behind the scenes. You’ll be a key part of a small, friendly team — speaking directly with customers, coordinating with suppliers, and making sure issues are resolved quickly and professionally. What You’ll Be Doing * Managing customer enquiries via phone and email from start to resolution * Processing and coordinating customer orders accurately * Liaising with suppliers to track orders and resolve issues * Handling returns, delivery queries and occasional escalations * Working closely with colleagues to solve problems quickly * Supporting day-to-day operations across the business What We’re Looking For * Previous experience in customer service, sales support or a similar role * Strong communication skills and a confident, professional phone manner * Highly organised with good attention to detail * Able to prioritise tasks and stay calm under pressure * Comfortable taking ownership and solving problems independently * A positive, reliable team player Why Join Us? * Friendly, supportive and down-to-earth team * A varied role where you can make a real impact * Stable, growing business with a strong reputation * No weekend work – Monday to Friday, 9am–5pm * We offer a hybrid working pattern: 4 days per week in our Hemel Hempstead office and 1 day working from home How to Apply Please send your CV along with a short cover note. In your cover note, include a brief example of a time you handled a difficult customer situation or solved a problem. Applications without this may not be considered