Customer Advisor Training

Job Description Total Contracted Hours: 37.5An exciting new Customer Service Advisor opportunity at DX!About UsWe think we are more than just a delivery company. We are a leading independent parcel, mail and logistics services company operating throughout the UK and Ireland delivering the important things in life. DX Freight provides next-day or scheduled delivery services for parcels and freight, as well as comprehensive logistics solutions, including warehouse management and the operation of customer-liveried vehicles. Our brand is what we do every day and our values set the tone for how we want our colleagues to go about their business of delivering the Delivered Exactly promise.
At DX we know our people are our foundation of success. if this is part of your plan too, DX will provide the training and the opportunities! Our ability to recruit, train, promote and retain top quality talent is one of our core strengths and has been fundamental to our long term growth. We recruit ambitious, driven people who bring new ideas that improve our services. Our Customer Service Advisors live our customer promise - Delivered Exactly - by delighting our customers each and every time. This role, through proactive and timely actions, provides fantastic service to a wide range of interesting and demanding customers. Working alongside our operational and account management teams you will be able to positively influence our customers' needs and resolve any potential issues.
Receive and handle all inbound, internal and external customer queries and manage through to resolution for specific customer accountsAction all customer queries in line with the required processes and service level agreementsWork as part of a team to ensure great customer service delivery - every timeEngage proactively with service centres to ensure customer requirements are received and actionedRecognise and deal with queries, requests and problems in line with our customer account requirementsIdentification and action of escalation issuesUndertake any other customer account support duties as requiredBenefits: Competitive Rates of PayCompany Funded Health Cash PlanHolidays: 20 days increasing with length of service + bank holidaysLong Service Recognition schemeEnhanced Maternity & PaternityCompany Pension SchemeLife AssuranceEmployee Assistance programme including 24/7 Virtual GPDX Discounts PortalExcellent opportunities for career progression and more!!