Call Centre Sales Advisor (Perm: West London)

Pertemps Network Group are recruiting on behalf of a well-established and reputable service provider seeking a motivated and customer-focused Call Centre Sales Advisor to join their friendly and high-performing team in Brentford. Location: Brentford, West London Job Type: Permanent | Full Time Salary: £25,500 per annum + Uncapped Commission + Competitive Benefits Shift Pattern: Monday- Friday (phone number removed) , 9.30-5.30, 9.30 - 6.00 and 10.30 - 7.00pm) and Both Saturday/Sunday ( Once Every 6 Weeks) This is an excellent opportunity for a driven individual who enjoys speaking with customers, delivering outstanding service, and achieving results. You will play a key role in supporting customers, generating sales, and contributing to overall team success within a supportive and professional call centre environment. The Role As a Call Centre Sales Advisor, you will manage both inbound and outbound enquiries, provide tailored solutions to customers, and help drive business growth through excellent customer engagement. Key Responsibilities Manage inbound and outbound sales calls, delivering professional and engaging customer interactions Respond to customer enquiries via telephone and email, ensuring timely and accurate responses Build strong, long-lasting relationships with both new and existing customers Maintain excellent product and service knowledge to confidently explain features, benefits, and value Tailor quotations based on customer requirements and identify opportunities to upsell additional services Process customer deposits and ensure all customer requirements are accurately recorded Maintain accurate and detailed records within the CRM system Schedule follow-up calls to support sales conversion and customer satisfaction Support reporting activities and contribute to team performance tracking Escalate complaints appropriately in line with company procedures Follow all Health & Safety and company compliance requirements Carry out additional duties as required to support the wider teamWe are looking for confident communicators with strong customer service and sales skills who can thrive in a fast-paced contact centre environment. Essential: Minimum 2 years’ experience working in a Call Centre or Contact Centre environment Excellent verbal and written communication skills Strong interpersonal skills and ability to build rapport with customers Experience using Microsoft Office applications Strong organisational skills with the ability to prioritise multiple tasks effectively Ability to work under pressure and meet targets or deadlines Positive attitude and ability to work collaboratively within a teamDesirable: Previous complaint handling experience Experience working with CRM systems Proven ability to achieve or exceed sales targetsPertemps Network Group welcomes applications from experienced Retail/Sales background looking to take the next step in their career