Account Administrator

Customer, Sales & Accounts Administrator Trafford Park, M17 | £12.71 per hour | Part-time | Temporary to Permanent We’re looking for a Customer, Sales & Accounts Administrator to join our team in Trafford Park. This is a varied part-time role with a 70/30 split: 70% Customer Service & Sales Administration 30% Basic Accounts & Finance Administration You’ll be responsible for supporting customers, processing orders, assisting the sales team and helping with day-to-day accounts administration. Key Responsibilities Customer Service & Sales – 70% * Deal with customer enquiries by phone, email and in person * Provide a friendly, professional and helpful service * Handle customer queries and complaints * Resolve issues where possible and escalate when required * Process customer orders from enquiry through to delivery * Prepare quotations, invoices and delivery notes * Liaise with warehouse and purchasing teams * Keep customers updated on order and delivery progress * Maintain accurate customer records and CRM information * Support the sales team with administration * Help manage and follow up sales leads * Assist with customer communications, promotions and campaigns * Record customer feedback and help identify ways to improve service Accounts & Finance – 30% * Monitor and manage the company accounts inbox * Respond to or direct accounts queries * Upload supplier invoices and financial documents into Xero * Carry out basic accounts administration in Xero * Check invoice information for accuracy * Match or allocate transactions where appropriate * Deal with customer and supplier account queries * Assist with invoice and payment queries * Follow up outstanding issues * Liaise with customers, suppliers and internal teams * Support the wider accounts function with general administration About You We’re looking for someone who is: Customer-focused and friendly Organised and able to manage multiple tasks Confident communicating by phone and email Accurate with excellent attention to detail Comfortable dealing with customer queries and resolving problems A good team player who is also able to work independently Proactive and willing to learn Ideally, you'll have: * Previous experience in customer service, sales administration or office administration * Experience processing orders, quotations or invoices * Some experience with Xero Hours & Contract Monday, Tuesday and Friday Approximately 5 hours per day Flexibility to increase to 6 hours per day for the right candidate We’re flexible on the exact start and finish times Temporary position initially, with the opportunity to become permanent Interested? If you're organised, customer-focused and have some experience with Xero and basic accounts administration, we'd love to hear from you. Apply now to be considered for this part-time opportunity in Trafford Park