Salesforce Architect

Salesforce Voice & CCaaS Cloud Architect Contract | UK (Glasgow preferred) | Hybrid We’re hiring an experienced Salesforce Voice & CCaaS Cloud Architect to lead the design and integration of enterprise contact centre solutions using Salesforce Service Cloud Voice and Amazon Connect. This is a high-impact contract opportunity focused on cloud contact centre transformation, omnichannel customer experience and enterprise telephony integration within a complex environment. Key Skills & Experience: • Salesforce Service Cloud Voice architecture • Amazon Connect solution design • CCaaS and Contact Centre transformation • BYOT (Bring Your Own Telephony) • CTI integration and Omni-Channel routing • AWS services including Lambda, API Gateway, CloudWatch and IAM • REST APIs, event-driven integration and webhooks • NICE WFM / NICE IEX integration • Contact Lens, voice analytics and reporting • SIP, RTP and telephony troubleshooting Responsibilities: • Define scalable and secure Service Cloud Voice architecture • Lead Salesforce and Amazon Connect integration design • Architect omnichannel routing and telephony integration • Deliver enterprise-grade voice and CRM solutions • Support high-availability and multi-region cloud deployments • Work closely with stakeholders, engineering teams and business leaders Ideal candidates will have strong experience delivering enterprise contact centre or customer experience transformation programmes within consulting, systems integration or large-scale corporate environments. Contract role | Immediate interviews available