National Team Coordinator

Red Snapper Managed Services are looking for a National Team Compliance Co-Ordinator on a fixed term contract for 12 months. We offer: 40 hours per week. 12 Months Fixed Term Contract. £25,000 per year. Remote working / align to the shift rota as directed by the Operations Manager. Role PurposeThe National Team Coordinator provides frontline operational support across RSMS services. The role acts as the first point of contact for users, customers, and internal teams, ensuring smooth day‑to‑day operations. The postholder supports project referrals, service delivery, performance reporting, and the production of high‑quality documentation. They contribute to the continuous development of RSMS services and uphold professional standards. Key Accountabilities Operational Support Act as the first response for operational queries from users, customers, and internal teams. Provide support to staff and service users in all matters relating to the Intervention Hub. Maintain a professional, responsive, and solutions‑focused approach to all enquiries.Project & Referral Coordination Co‑ordinate project referrals across designated projects. Ensure accurate, timely movement of referrals and maintain clear communication with relevant teams.Reporting & Evidence Support the preparation of performance reports. Assist with the collection and organisation of evidence across all service lines. Ensure data is accurate, complete, and submitted within required timeframes.Documentation & Quality Prepare high‑quality proposals, presentations, contracts, and other documentation in line with RSMS procedures. Ensure all written work meets RSMS brand style guidance and quality standards. Attend meetings and produce accurate, professional minutes.Continuous Improvement Contribute to the development and refinement of existing and new services. Identify opportunities to improve processes, documentation, and user experience.Representation Represent RSMS professionally at industry events and external engagements. Promote RSMS services with confidence, accuracy, and professionalism. Person Specification Essential Skills Excellent timekeeping Strong written communication and excellent grammar Methodical, thorough, and detail‑focused Ability to work under pressure and manage competing demands Strong IT competence (Excel, SharePoint, Teams) and ability to learn new systems quickly Passionate about supporting service users and delivering high‑quality servicesValues & Behaviours High standards of professionalism Flexible work ethic and positive attitude Commitment to quality and service excellence Supportive, reliable, and user‑focused Consistent, calm, and solutions‑driven Team‑oriented with a collaborative approachThe successful applicant must undertake and pass an Enhanced DBS check. We are an equal opportunities employer and welcome applications from all members of the community. All applications will be considered based on objective criteria, such as qualifications, experience and ability to do the job