User Researcher

Job Description:

• User Researcher (SC Cleared)

• Telford or Worthing (Hybrid - 2 days/week on-site)
• £415 per day (Inside IR35)
• 4 Months initially (Discovery Phase)

We are looking for an experienced User Researcher to join a major public sector transformation initiative. In this role, you will lead research activities for the Agents workstream, taking ownership during a critical four-month Discovery phase.

You will focus on understanding how professional agents interact with Self Assessment and CESA services, uncovering user needs, behaviors, and pain points to ensure future product, service, and technical decisions are built on a solid evidence base. Working within a multidisciplinary Agile environment, you will collaborate closely with Product Managers, Service Designers, Business Analysts, and Architects.

Responsibilities;

• Plan, design, and deliver end-to-end research activities, selecting appropriate qualitative and quantitative methods to map current state vs. future state capabilities.
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