Order Processor

About the Client Our client is a leading distributor with 25 years’ experience, and they are looking for an Order Processer to join the fun and supportive team on a 3-month contract. The position is office based in state-of-the-art new offices in Stopsley, Luton, Beds If you are a customer focused, committed advisor happy to do an Order Processer role with an enthusiastic, outgoing approach then this is the role for you Duration: 3-month contract Location: Office based, LU2 8DL Salary: £25,300 annual salary (prorated for 3 months) Hours: 8.30am -5.00pm Parking: Free Holiday: 22 days holiday bank holiday (prorated for 3 months) About the role As an Order Processer you will processing customer orders onto the CRM system efficiently and accurately. The responsibilities include * Processing customer orders onto the in-house CRM system * Making outbound calls to customers to resolve any issues or for clarification of information relating to their account/order * Organising and coordinating collections and deliveries * Carrying out customer service follow up calls * Handle customer queries and complaints either over the phone or via email * Ensuring the customer information is kept up to date * Handling returns for customers and estimating handing charges * Coordinating with other departments * Organising and coordinating collections * Scanning and filing of orders and other documentation * Provide general administration including handling general enquiries over the phone/email * Assisting other team members with orders and helping other departments when the need arises * Supporting the Sales Department with catalogue requests and follow up calls along with new customer follow up calls About You Are you available immediately for a 3-month contract as an Order Processer. * Previous administration and phone-based customer service experience * Strong customer focus is essential * Drive to always achieve the highest standards * Great attention to detail both numerically and written * Highly organised with the ability to prioritise tasks in order of importance * Confident with clear written and verbal communication skills * Committed to succeed and develop as part of a growing business * Self-motivated and crucially a 'can-do 'attitude * Proficient with MS Office (Excel, Word, and Outlook) * Any experience working with CRM systems would be an advantage If you are available immediately and looking for a 3-month contract as an enthusiastic fast and accurate Order Processer, this could be the ideal opportunity for you. Don’t miss out on this exciting opportunity