Customer Support Team Lead & Analytics Coach

Goldman Sachs in the West Midlands is looking for a Team Manager to lead a contact centre team of 12–15 customer support agents. The role includes coaching to achieve performance standards, managing escalations, and improving customer journeys. Candidates should have experience in Financial Services or Retail Banking and possess strong analytical and problem-solving skills. This position requires an ability to create a positive team environment and manage multiple priorities effectively. #J-18808-Ljbffr