Family Information and Advice Officer

Family Information and Advice Officer (MASH) Location: Enfield Contract: Initial 3 months Hours: 35 hours per week Pay: £23.65 per hour (Umbrella) / £18.92 per hour (PAYE exclusive) About the Role Enfield Council is seeking a skilled and motivated Family Information and Advice Officer to join their Multi-Agency Safeguarding Hub (MASH) within Children’s Services. This is a fast-paced, high-impact frontline role supporting safeguarding decisions for children and families across the borough. You will be part of a co-located, multi-agency team working together to ensure timely, proportionate and effective responses to safeguarding concerns. Please note: Previous experience working within Children’s Services is essential. Key Responsibilities Carry out MASH enquiries alongside Social Workers and partner agencies Assess and process referrals into Early Help and Children’s Social Care services Share and request information in line with GDPR and Working Together 2023 Provide timely feedback to professionals and referrers Offer advice and guidance on available support services for children and families Maintain accurate, high-quality case records and contribute to reporting requirements Work collaboratively within a multi-agency environment to support safeguarding decisionsAbout the Team Enfield MASH is the single point of contact for safeguarding referrals and plays a critical role in identifying risk and ensuring children receive the right support at the right time. The team includes co-located professionals from multiple agencies, enabling joined-up decision-making and strong partnership working. About You We are looking for someone who has: Proven experience within Children’s Services Strong understanding of safeguarding and referral processes Ability to work at pace in a high-pressure environment Excellent communication and analytical skills Confidence working in a multi-agency setting Strong attention to detail and accurate record keeping Knowledge of relevant legislation including GDPR and safeguarding frameworksWhat We Offer A supportive and experienced MASH team with daily professional consultation A modern office base in Enfield Town with excellent transport links The opportunity to make a real impact on safeguarding outcomes for children and families A collaborative, multi-agency working environment