Careline Call Operator - Day shifts

Careline Support

ScreenedFull Time

Ringwood

£12.88/hour

Posted 2 weeks ago

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About the role

Available shift: 11:00am - 8:00pm , 4 on 4 offcovering the 7 day week (All roles required for at least 2 weeks full time training, Monday - Friday 9am - 5pm from start date)
Hourly rate: £12.88 per hour
Location: McCarthy House, Ringwood, BH24 3FA

Do you want a role where you can make a difference?

What you'll be doing as a Call Operator

Answering incoming calls from Residents, responding to situations including emergencies, fire alarms and security entry calls. Sometimes people are just looking to hear a friendly voice.

Accurately logging each call and inputting information into our CRM call handling platform
Being an integral part of a supportive team that provides the best possible experience for Residents

What we are looking for

Customer service experience whether that be from call centres, retail, hospitality, or the care sector
Excellent communication skills. Someone who is motivated, reliable, resilient, flexible, calm in a crisis and great problem-solving
Someone with an empathetic approach
Good standard of English and ability to enter data into systems accurately
Someone who can commit to 10+ hours a week. As a 24/7/365 service we have a variety of shift options, and plenty of opportunitie...

About this listing

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