Lettings Officer

rated traders ltd

Screened

Surrey Quays, Greater London

£37,700 - £37,700/annum

Posted 1 week ago

About the role

MainPurposeofthejob: LettingsOfficer

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ToprovideaneffectivelettingsserviceforpropertiesmanagedbyLewishamCouncil,ensuringpropertiesareadvertisedandletwithintargettimessetandthatallstatutoryrequirementsarecompliedwith.Workcloselywithinternalandexternalpartnerstoensureahighquality,efficientandeffectivelettingsservicewithminimumofturnaroundtime
SummaryofResponsibilitiesandPersonalDuties: LettingsOfficer
Thisjobdescriptionisnottoberegardedasexclusiveorexhaustive.Itisintendedasanoutlineindicationoftheareasofactivityandwillbeamendedinthelightofthechangingneedsoftheorganisation.
1.Terminatetenancieseachweekinlinewithprocedures.Anticipatevoidswhereverpossible.
2.Placeaccurateandgoodqualityadvertsforavailablepropertieseachweekwithinthedeadlinesprovided.
3.Coordinatematchestopropertiesandarrangeviewingsassoonasthepropertyissafetoview.
4.Preparesignuppacksandensurefobsandkeysareavailable.
5.Carryoutofficesign-ups,ensuringthesetakeplaceattheearliestopportunityandwithintimelinessetoutinourpoliciestominimiserentlossandvoidtime.
6.SetuptenanciesandinputdataforCOREreportingwithin48hoursofthesignup.Ensureinformationisaccurateandanyvulnerabilitiesarerecorded.
7.MaintaincomprehensiveanduptodaterecordsofvoidprogressandtenanciesontheHousingManagementSystem.
8.Updatethechoice-basedlettingssystem.
9.Providegoodqualityresponsestoallenquiresandcomplaints.
10.WorkcollaborativelywithothermembersoftheHousingandCommunitiesteamandkeystakeholderstoensureanexcellentserviceisprovidedtoresidents.
11.WorkwiththeVoidsRepairTeamtoensurepropertiesareletwithinthetargetrelettimes.
12.Maintainexcellentcustomerserviceinallareasofwork
13.Takeresponsibilityforownlearninganddevelopment
14.ComplywithallLewishamcouncilpolicies,includingcontractualstandingorders,financialregulationsandallHRpoliciesandproceduresincludingHealth&SafetyandEquality&DiversityTocarryoutthedutiesofthepostwithdueregardtotheCouncilsrelevantcodesandprocedures.AllemployeesarerequiredtoparticipateinAppraisalandPerformanceManagementprocessesandtoundertakeappropriatetraininganddevelopment,includingmandatoryinductiontraining,identifiedtoenhancetheirwork.Undertakeotherduties,commensuratewiththegrade,asmayreasonablyberequired. xwzovoh Considerationwillbegiventorestructuringthedutiesofthispostforadisabledpostholder. LettingsOfficer

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