Credit Controller

Credit Control Officer Full Time | Permanent We are recruiting for an experienced Credit Control Officer to join a growing financial services organisation. This is an excellent opportunity for a proactive and organised individual to take ownership of arrears management, collections activity, and debt recovery processes within a supportive and professional environment. The successful candidate will play a key role in reducing delinquency, improving collections performance, and maintaining the quality of the loan portfolio, whilst ensuring customers are treated fairly and in line with regulatory standards. Key Responsibilities * Manage accounts in arrears from initial contact through to resolution * Carry out proactive outbound collections activity via telephone, email, and written communication * Negotiate repayment arrangements and support customers in finding sustainable solutions * Monitor and manage overdue accounts, ensuring timely follow-up on outstanding balances * Analyse debtor and collections reports to identify trends and escalate concerns where required * Maintain accurate records of all customer interactions and payment activity using internal systems * Reconcile accounts and process incoming payments across multiple channels * Work closely with internal departments to resolve account discrepancies and queries * Support continuous improvement initiatives across credit control and collections processes * Produce performance and collections-related reporting as required Requirements * Previous experience within credit control, collections, recoveries, or arrears management * Experience within financial services, banking, lending, or a regulated environment would be advantageous * Strong analytical skills with the ability to interpret financial information accurately * Confident using Microsoft 365, including Excel, along with CRM or financial systems * Excellent communication and negotiation skills with a professional and customer-focused approach * Highly organised with strong attention to detail and accuracy * Ability to work independently and manage workload effectively What’s on Offer * Permanent full-time opportunity * Supportive and collaborative working environment * Opportunity to develop within a growing finance function * Employee benefits package * Ongoing training and career development opportunities If you are an experienced credit control or collections professional looking for your next opportunity within a professional financial services environment, we would love to hear from you