Complaints & Service Improvement Assistant

Allscreens Nationwide Ltd

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City of Edinburgh, Scotland

Posted 5 days ago

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About the role

City of Edinburgh Council is seeking an Assistant Complaints Officer for Waverley Court to provide high-level administrative support to the Edinburgh Health and Social Care Partnership complaint function. The role involves logging communications, screening, and ensuring responses within statutory timescales.

You will support the Advice and Complaints Lead and help co-ordinate the service improvement plan and performance framework, including reviewing systems and generating regular reports.

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