Head of Customer Success: Growth & Retention Leader

Thyme is seeking an experienced Head of Customer Success to lead a thriving Customer Success function. In this role, you will manage a team of Customer Success Managers and collaborate across departments to enhance customer outcomes, ensuring they derive maximum value from the platform.

The successful candidate will have over 5 years of experience in a customer-facing leadership role within a B2B SaaS environment, excellent analytical skills, and a proven track record in managing complex customer relationships.