Customer Service Advisor

Customer Service Centre Representative Thornbury | Hybrid after training £24,750 per annum Monday to Friday | 8:00am–5:00pm Full-time, Permanent We’re recruiting a Customer Service Centre Representative to join a busy and professional contact centre team based in Thornbury. This is an excellent opportunity for someone with customer service, call centre or order processing experience who enjoys delivering a high level of customer support. After a 12-week training period, the role will move to a hybrid working model. Key Responsibilities Handle inbound and outbound customer service calls and emails Process customer orders accurately and efficiently Manage order queries, deliveries, stock issues and pricing enquiries Log and manage cases using a CRM system (e.g. Salesforce) Meet KPIs including call handling, accuracy and customer satisfaction Escalate issues where required and follow through to resolution About You Previous experience in a customer service or call centre role Must have the Right to Work in the UK and Able to travel to Thornbury. Strong communication and telephone skills High attention to detail and good organisational skills Confident using IT systems, CRM platforms and Microsoft Office SAP or order entry experience is desirable What’s On Offer £24,750 salary Monday to Friday working (no weekends) Hybrid working after training Ongoing training and development Supportive team environment Apply today to start your next customer service job with long-term progression and work-life balance. Thorn Baker is an equal opportunities employer and welcomes applications from all suitably qualified individuals. THO01