Branch Manager

Premier Work Support are recruiting a Branch Manager for a senior leadership role within a fast-paced builders' merchant/retail environment in West London. You will be responsible for driving operational performance, delivering excellent customer service, and leading and developing a team across all branch functions. Key Responsibilities Deliver excellent customer service in person and by phone Handle enquiries, orders, complaints, and ensure accurate processing and documentation Coordinate customer orders, deliveries, schedules, and stock management Oversee trade counter operations and ensure smooth daily running Maintain accurate stock control and support purchasing processes Ensure adequate staffing levels and act as Duty Manager when required (including key holding, opening/closing site) Manage daily admin including tills, banking, and sales reporting Produce and review sales and performance reports Ensure full Health & Safety compliance across the branch Oversee maintenance of premises, plant, and equipment Manage staff wellbeing, attendance, holidays, and sickness Act as the link between senior management and branch staff Handle staff relations, including conflict resolution and disciplinary matters The role may include occasional physical stock handling and requires flexibility with working hours.Requirements Strong leadership and team management experience Excellent customer service and organisational skills Ability to work in a fast-paced operational environment IT literate (Microsoft Office and internal systems) Builders' merchant or retail management experience preferred Forklift licence beneficial but not essentialBenefits Salary: £45,000 per annum 22 days holiday + 8 bank holidays Pension scheme Private medical cover (employee, partner, and dependants) Career progression opportunities Hours Monday-Friday 7:00am-5:00pm, plus 1 Saturday in 4 If you are an experienced leader looking for a senior branch role, apply today